eCommerce Tracking Code Problem

[lbcliff]

Please Note: We use the Order Anywhere Linker on our site. The site is HTML. We are not in a CMS. This is from my AdWords expert who is trying to set up tracking.....

[[[We have the Google Analytics code installed and activated. We are seeing sales transaction figures but not source(or some people call it medium) attribution. We are not receiving the data that is one of the most important elements which is where the sale originated from, ie. organic, ppc, facebook, etc.

All of your transactions are being recorded as (direct/none) which means the tracking is being lost somewhere and Google analytics cannot figure out where the transaction came from.

When set up correctly, we can see all sources (or mediums) that initiated the sale, keywords, etc, etc. Your current Google Analytics data just includes that sales number which is pretty much something you already know. ]]]

Does anyone know how to find this information or extra piece of code and where to put it? My site's host eCommerce Support is a bit of a challenge to work with.

Thank you,

Linda Clifford

[loren_d_c]

Are you using SSL in your Checkout? If so, do you have your own SSL certificate for your own domain name, or are you using a free shared SSL URL provided by your host? If the later, try getting your own SSL cert. If you are using a shared SSL domain for checkout, the issue is likely that because Google Analytics uses cookies (which can't be shared between domains) there is a disconnect when the shopper goes from your domain to the shared SSL domain. Talk to your host about the process to get your own SSL certificate.

-Loren

[lbcliff]

Thank you, Loren. I'll pass this on to the experts. It's certainly one thing I never considered.

Cheers,

Linda

[lbcliff]

I'm happy to report that Loren's suggestion worked. I learned that I was on a Shared Certificate with my host. I ordered my own SSL and the tracking for Organic & Adwords is now working.

Thank you!!