Most credit card companies allow customers to dispute charges if products are shipped to a different address than the registered billing address of the credit card. We've had problems with this in the past (Live and Learn).
To prevent this, we've disallowed a different shipping address in our ShopSite 10 Pro cart. However, this has begun to cause problems and, in my opinion, has led to some lost sales.
All of our sales include "Free Shipping". When we ship via FedEx, we don't normally, but we can specify a Signature Proof of Delivery (P.O.D.), which costs us more, but would help us in a dispute case. However, I was wondering if there was a way to charge this fee to the customer as a "Drop Ship" charge when the ship-to and bill-to addresses are different.
Maybe JavaScript or PHP code is the answer when both addresses don't match, but I don't know where to start.
Obviously, this would have to be on-demand as the majority of people ship to their billing address.
Anyone have any ideas? Any help would be greatly appreciated!!
Signature P.O.D. (Handling) charge on different addresses?
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egandb
- Posts: 3
- Joined: Fri Mar 05, 2010 10:22 am
- Location: Layton, Utah
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egandb
- Posts: 3
- Joined: Fri Mar 05, 2010 10:22 am
- Location: Layton, Utah
Okaaaaay? What if we were charging our customers shipping and the billing address was in one state, but the shipping address in another state? Would that make a difference in the shipping/handling costs if specified correctly in ShopSite?Jim wrote:The billing and shipping addresses are not entered until the final order cost is computed (on the first shopping cart screen) so there would be no way to add an additional fee if the addresses were different.
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Jim
- Site Admin
- Posts: 4953
- Joined: Fri Aug 04, 2006 1:42 pm
- Location: Utah
The shopper enters the SHIP TO zipcode on the first shopping cart screen. So that is where the shipping rates are calculated for. The billing screen where they enter their billing and shipping addresses checks the shipping zip code entered there against the one entered on the first screen. If they don't match the shopper will have to go back to the first screen and enter the correct zip code. It doesn't matter where the billing address is as far as shipping charges are concerned.