Adjust a received order

General ShopSite user discussion
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misgperson
Posts: 20
Joined: Thu Feb 07, 2019 10:01 am
Location: Texas

Adjust a received order

Post by misgperson »

Hello,
Is there a way to adjust a received order?
For example the customer put in the wrong delivery address when placing the order and it needs to be corrected.
Thanks
cyoung
Posts: 147
Joined: Wed Nov 09, 2016 11:01 am

Re: Adjust a received order

Post by cyoung »

The Order information isn't editable once the order has been placed. The only thing that can be changed about an order after the fact in ShopSite itself is the email address. If you have a version/product level that has the Manage Order feature, you can use the Resend Receipt function there to update the email and send a new receipt or add notes to an existing order.
misgperson
Posts: 20
Joined: Thu Feb 07, 2019 10:01 am
Location: Texas

Re: Adjust a received order

Post by misgperson »

I do have that version. That you for the info.
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