Problems with IE7

[nolan]

I have been having a problem while developing a new site using Shopsite software, but only when displaying the site through IE7. I haven't had any issues whatsoever when viewing the site with IE6 or Firefox.

What happens is after navigating the site, clicking around, adding products to the cart, etc... eventually it will get stuck and will not be able to finish loading. This happens consistently every time I navigate the site on my machine using IE7.

The difficult part though is that it's not consistent between computers. Initially I was only having these issues on my machine, only on the new site I'm working on (we have three other Shopsite based websites that have no problems), and only using IE7. However, the problem seems to have spread to a few other computers in this building.

I have tried everything I can think of:

*I disabled my custom templates and run the site through Shopsite's default templates.

*Before I began seeing the same issues on other machines, I reformatted my hard drive and started anew.

*Disabled the anti-virus and firewall on my computer.

*Disabled IE7's script debugger.

*Uninstalled Java and reinstalled latest Java version 1.6.0

None of these changed anything.

Here is a link to the site:

http://www.proaudiobstock.com

If you have a moment please click around for a few moments and see if you have any loading issues after 10 to 20 clicks or so. I get problems after clicking 3 to 5 times.

Thanks much.

[Jim]

I had no problem clicking around on all the links on the left side but as soon as I clicked on one of the product links the browser (ie7) seems to hang. I noticed at the bottom of the window a little progress bar going that says "Phishing filter is checking this website" when the cursor goes over it. So there must be something on the product links that is triggering that filter.

The product I clicked on goes to http://www.proaudiobstock.com/dbx-1046.html
-----------------
That page finally displayed with this text

Click for larger image DBX 1046V/B

Quad Compressor/Limiter

Go to the Manufacturer's website for more information, images and specifications.

----------------
the Manufacturer's website is a link to another site and the image for Click for Larger Image is missing or at least I don't see it.

Maybe the missing image and the link to another site is what is causing the pfishing filter to go off.

[nolan]

When I tried to open the product link you posted in IE7, the page wouldn't load at all.

When I opened it in Firefox, it opened fine, and the image is not missing.

One of the the things it sometimes hangs up on is the images. But it's not in any way limited to the images, it just hangs up on any click after a while.

With or without the phising filter turned on, I get the same problems.

[beley]

Try deleting your history and internet cache and restarting your machine. It's possible whatever problem you were experiencing has been cached.

[nolan]

Try deleting your history and internet cache and restarting your machine. It's possible whatever problem you were experiencing has been cached.

I've been having this problem for a little over a month. I've done this several times. When nothing else would work, we reformatted my hard drive, and reinstalled IE7...

Nothing yet has fixed this problem.

However, what you're suggesting does seem to have some effect. When I do that, it will work a little better for a few moments before it becomes completely bogged down again.

[WizardBlack]

Hello, new member here. I cannot venture to say if there are any tech issues with Shopsite, but I have seen multiple programmatic glitches with IE7 against multiple things. This may be an issue of IE7 and not Shopsite or any customization of it. You may be fully IE7 compliant; it just has a bug itself that is causing this.
Hope that helps.

Donovan

[czei]

I have a customer today unable to purchase with IE7. He is a developer, and so presumably knows how to use a browser.

On our site I use the OrderAnywhere links that put customers right in the shopping cart, but when he clicks on a link the site just shows the current page, even though the URL is in the shopping cart:

1. User on page http://webperformance.com/sales/versionupgrades.html
2. User clicks on OrderAnywhere link.
3. User goes to URL from #1.

[robm]

I have a customer today unable to purchase with IE7. He is a developer, and so presumably knows how to use a browser.

On our site I use the OrderAnywhere links that put customers right in the shopping cart, but when he clicks on a link the site just shows the current page, even though the URL is in the shopping cart:

1. User on page http://webperformance.com/sales/versionupgrades.html
2. User clicks on OrderAnywhere link.
3. User goes to URL from #1.

It's possible this user unchecked the checkbox for "Show me my shopping cart every time I order something" previously, which would make him return to the page he ordered from.

If you have a view cart link on your site, have him click that link and see if the product appears in the cart. He should also click the checkbox so he sees the cart every time.

[czei]

If you have a view cart link on your site, have him click that link and see if the product appears in the cart. He should also click the checkbox so he sees the cart every time.

Thanks for the help. We unfortunately do not have a shopping cart link on the site. Is there a way to turn off that checkbox so that customers don't se it?

Thanks,

[loren_d_c]

I tried the same thing on your page with IE 7 and didn't have a problem.

There is also nothing unusual about the add to cart form that is on your page that should cause a problem:

Code: Select all

<form action="http://www.webperformanceinc.com/cgi-bin/sc/order.cgi" method="post">
                        <input type="hidden" name="itemnum" value="38" />
                        <input type="hidden" name="dbname" value="products" />
                        <input type="hidden" name="function" value="add" />
                        <input type="hidden" name="storeid" value="*28b72c74ba787c51e7a6554150ab6a0c0c4fdfe9911e" />
                        <input type=image src="/images2/buy_now_wide.jpg" alt="buy" name="buy" width="226" height="57" border="0" id="buy" border="0" align="bottom" alt="Add to Cart" name="Add to Cart">
                      </form>

I do note that on your shopping cart screen you have the 'Show me my shopping cart every time I order something' checkbox enabled (which is the default). If you are going to have this enabled then you should have a View Cart link somewhere on your store page because once a shopper checks this box they will not see the shopping cart on an add to cart, only a View Cart.

-Loren

[loren_d_c]

The option is in Commerce Setup -> Order System -> Shopping Cart, check the checkbox labeled 'Do not display the the "Show me my shopping cart" check box'.

Note that it won't have any effect for this shopper who may have already unchecked this checkbox in hes cart. For him, you will either need to give him a View Cart link to click on or he can clear his cookies so that next time he adds a product to the cart a new shopping cart file will be created for him.

-Loren