Is there a way to have Shopsite send an e-mail automatically when we pay
orders. This would be a great customer service tool. If it can't be done
it should be included in the next release.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
E-mail at Billing
7 posts
• Page 1 of 1
Re: E-mail at Billing
by Switch Hits » Fri Mar 22, 2002 10:43 am
Try Stone Edge's Order Manager at www.stoneedge.com. I have many different personalized email templates that go to customers including payment, credit, shipping, backordered, drop shipped, and partial shipment messages to name but a few. You can include whatever information you want in the template and Order Manager fills in the blanks with a personalized, accurate message about their order. Here's an example where all I did was choose the template...you don't have to hit send if you set it up to go out automatically when you approve an order.
Hi Linda,
Thank you for your order. To give you the speediest service
possible, your in stock items have been shipped. You also
selected made to order items which will be arriving in a separate
package.
We hope you had a good experience at Switch Hits and we
look forward to serving you again.
Lily Jean
www.switchhits.com
DATE: 3/17/2002
ORDER #: 15772
REFERENCE #: 2842
SOLD TO:
=======Linda Nich
61 Truman
Duncanville TX 76011
SHIPPED TO:
==========Linda Nich
Flagship
111 11th Street
Arlington TX 76011
SHIPPING METHOD: UPS Ground
=================================================================Quantity: 1 DBR650-S-S Four Corners
S-Single Toggle $24.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 DBR650-T-S Four Corners
T-Triple Toggle $32.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 MAT006-S-C9 Maris - Pattern 6
S-Single Toggle $18.95 C9 - Black
Shipped: Made to Order Item - Shipping Separately
=================================================================
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7clvf$r6k$1@support.shopsite.com...
Is there a way to have Shopsite send an e-mail automatically when we pay
orders. This would be a great customer service tool. If it can't be done
it should be included in the next release.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
Hi Linda,
Thank you for your order. To give you the speediest service
possible, your in stock items have been shipped. You also
selected made to order items which will be arriving in a separate
package.
We hope you had a good experience at Switch Hits and we
look forward to serving you again.
Lily Jean
www.switchhits.com
DATE: 3/17/2002
ORDER #: 15772
REFERENCE #: 2842
SOLD TO:
=======Linda Nich
61 Truman
Duncanville TX 76011
SHIPPED TO:
==========Linda Nich
Flagship
111 11th Street
Arlington TX 76011
SHIPPING METHOD: UPS Ground
=================================================================Quantity: 1 DBR650-S-S Four Corners
S-Single Toggle $24.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 DBR650-T-S Four Corners
T-Triple Toggle $32.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 MAT006-S-C9 Maris - Pattern 6
S-Single Toggle $18.95 C9 - Black
Shipped: Made to Order Item - Shipping Separately
=================================================================
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7clvf$r6k$1@support.shopsite.com...
Is there a way to have Shopsite send an e-mail automatically when we pay
orders. This would be a great customer service tool. If it can't be done
it should be included in the next release.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
- Switch Hits
Re: E-mail at Billing
by Gary Kennedy » Fri Mar 22, 2002 1:12 pm
I also have Stone Edge and if someone has Shopsite and doesn't use Stone Edge they are missing a great program that will make their life much easier.
I don't do most of my billing in Stone Edge (Yes you can charge your customers from the Stone Edge program), I do use Shopsite. If there was a generic pre-programmed message that Shopsite could send like the message the customer gets when they place an order, it would help customers to know their order has shipped.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7fmvk$7di$1@support.shopsite.com...
Try Stone Edge's Order Manager at www.stoneedge.com. I have many different personalized email templates that go to customers including payment, credit, shipping, backordered, drop shipped, and partial shipment messages to name but a few. You can include whatever information you want in the template and Order Manager fills in the blanks with a personalized, accurate message about their order. Here's an example where all I did was choose the template...you don't have to hit send if you set it up to go out automatically when you approve an order.
Hi Linda,
Thank you for your order. To give you the speediest service
possible, your in stock items have been shipped. You also
selected made to order items which will be arriving in a separate
package.
We hope you had a good experience at Switch Hits and we
look forward to serving you again.
Lily Jean
www.switchhits.com
DATE: 3/17/2002
ORDER #: 15772
REFERENCE #: 2842
SOLD TO:
======= Linda Nich
61 Truman
Duncanville TX 76011
SHIPPED TO:
========== Linda Nich
Flagship
111 11th Street
Arlington TX 76011
SHIPPING METHOD: UPS Ground
================================================================= Quantity: 1 DBR650-S-S Four Corners
S-Single Toggle $24.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 DBR650-T-S Four Corners
T-Triple Toggle $32.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 MAT006-S-C9 Maris - Pattern 6
S-Single Toggle $18.95 C9 - Black
Shipped: Made to Order Item - Shipping Separately
=================================================================
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7clvf$r6k$1@support.shopsite.com...
Is there a way to have Shopsite send an e-mail automatically when we pay
orders. This would be a great customer service tool. If it can't be done
it should be included in the next release.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
I don't do most of my billing in Stone Edge (Yes you can charge your customers from the Stone Edge program), I do use Shopsite. If there was a generic pre-programmed message that Shopsite could send like the message the customer gets when they place an order, it would help customers to know their order has shipped.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7fmvk$7di$1@support.shopsite.com...
Try Stone Edge's Order Manager at www.stoneedge.com. I have many different personalized email templates that go to customers including payment, credit, shipping, backordered, drop shipped, and partial shipment messages to name but a few. You can include whatever information you want in the template and Order Manager fills in the blanks with a personalized, accurate message about their order. Here's an example where all I did was choose the template...you don't have to hit send if you set it up to go out automatically when you approve an order.
Hi Linda,
Thank you for your order. To give you the speediest service
possible, your in stock items have been shipped. You also
selected made to order items which will be arriving in a separate
package.
We hope you had a good experience at Switch Hits and we
look forward to serving you again.
Lily Jean
www.switchhits.com
DATE: 3/17/2002
ORDER #: 15772
REFERENCE #: 2842
SOLD TO:
======= Linda Nich
61 Truman
Duncanville TX 76011
SHIPPED TO:
========== Linda Nich
Flagship
111 11th Street
Arlington TX 76011
SHIPPING METHOD: UPS Ground
================================================================= Quantity: 1 DBR650-S-S Four Corners
S-Single Toggle $24.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 DBR650-T-S Four Corners
T-Triple Toggle $32.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 MAT006-S-C9 Maris - Pattern 6
S-Single Toggle $18.95 C9 - Black
Shipped: Made to Order Item - Shipping Separately
=================================================================
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7clvf$r6k$1@support.shopsite.com...
Is there a way to have Shopsite send an e-mail automatically when we pay
orders. This would be a great customer service tool. If it can't be done
it should be included in the next release.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
- Gary Kennedy
Re: E-mail at Billing
by Switch Hits » Fri Mar 22, 2002 1:45 pm
Gary,
Why would you want to use two programs to track your orders? If you bill your orders through OM, then you've got all your payment and shipping information together. And if you need to credit an account, then it's just another 2 clicks. I don't understand why you would want to use Shop Site to approve an order.
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7fvm4$8jf$1@support.shopsite.com...
I also have Stone Edge and if someone has Shopsite and doesn't use Stone Edge they are missing a great program that will make their life much easier.
I don't do most of my billing in Stone Edge (Yes you can charge your customers from the Stone Edge program), I do use Shopsite. If there was a generic pre-programmed message that Shopsite could send like the message the customer gets when they place an order, it would help customers to know their order has shipped.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7fmvk$7di$1@support.shopsite.com...
Try Stone Edge's Order Manager at www.stoneedge.com. I have many different personalized email templates that go to customers including payment, credit, shipping, backordered, drop shipped, and partial shipment messages to name but a few. You can include whatever information you want in the template and Order Manager fills in the blanks with a personalized, accurate message about their order. Here's an example where all I did was choose the template...you don't have to hit send if you set it up to go out automatically when you approve an order.
Hi Linda,
Thank you for your order. To give you the speediest service
possible, your in stock items have been shipped. You also
selected made to order items which will be arriving in a separate
package.
We hope you had a good experience at Switch Hits and we
look forward to serving you again.
Lily Jean
www.switchhits.com
DATE: 3/17/2002
ORDER #: 15772
REFERENCE #: 2842
SOLD TO:
======= Linda Nich
61 Truman
Duncanville TX 76011
SHIPPED TO:
========== Linda Nich
Flagship
111 11th Street
Arlington TX 76011
SHIPPING METHOD: UPS Ground
================================================================= Quantity: 1 DBR650-S-S Four Corners
S-Single Toggle $24.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 DBR650-T-S Four Corners
T-Triple Toggle $32.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 MAT006-S-C9 Maris - Pattern 6
S-Single Toggle $18.95 C9 - Black
Shipped: Made to Order Item - Shipping Separately
=================================================================
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7clvf$r6k$1@support.shopsite.com...
Is there a way to have Shopsite send an e-mail automatically when we pay
orders. This would be a great customer service tool. If it can't be done
it should be included in the next release.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
Why would you want to use two programs to track your orders? If you bill your orders through OM, then you've got all your payment and shipping information together. And if you need to credit an account, then it's just another 2 clicks. I don't understand why you would want to use Shop Site to approve an order.
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7fvm4$8jf$1@support.shopsite.com...
I also have Stone Edge and if someone has Shopsite and doesn't use Stone Edge they are missing a great program that will make their life much easier.
I don't do most of my billing in Stone Edge (Yes you can charge your customers from the Stone Edge program), I do use Shopsite. If there was a generic pre-programmed message that Shopsite could send like the message the customer gets when they place an order, it would help customers to know their order has shipped.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7fmvk$7di$1@support.shopsite.com...
Try Stone Edge's Order Manager at www.stoneedge.com. I have many different personalized email templates that go to customers including payment, credit, shipping, backordered, drop shipped, and partial shipment messages to name but a few. You can include whatever information you want in the template and Order Manager fills in the blanks with a personalized, accurate message about their order. Here's an example where all I did was choose the template...you don't have to hit send if you set it up to go out automatically when you approve an order.
Hi Linda,
Thank you for your order. To give you the speediest service
possible, your in stock items have been shipped. You also
selected made to order items which will be arriving in a separate
package.
We hope you had a good experience at Switch Hits and we
look forward to serving you again.
Lily Jean
www.switchhits.com
DATE: 3/17/2002
ORDER #: 15772
REFERENCE #: 2842
SOLD TO:
======= Linda Nich
61 Truman
Duncanville TX 76011
SHIPPED TO:
========== Linda Nich
Flagship
111 11th Street
Arlington TX 76011
SHIPPING METHOD: UPS Ground
================================================================= Quantity: 1 DBR650-S-S Four Corners
S-Single Toggle $24.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 DBR650-T-S Four Corners
T-Triple Toggle $32.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 MAT006-S-C9 Maris - Pattern 6
S-Single Toggle $18.95 C9 - Black
Shipped: Made to Order Item - Shipping Separately
=================================================================
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7clvf$r6k$1@support.shopsite.com...
Is there a way to have Shopsite send an e-mail automatically when we pay
orders. This would be a great customer service tool. If it can't be done
it should be included in the next release.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
- Switch Hits
Re: E-mail at Billing
by Gary Kennedy » Sat Mar 23, 2002 10:29 am
We have too many orders and doing them individually takes too long. I have a Yahoo store that requires us to pay each order and it takes way too long. I can still issue credits in OM even though I don't bill through OM. For refunds, Stone Edge Order manager is fantastic. Auto e-mails when orders are paid in Shopsite would be a big service to the customers.
--
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7g1k0$8qs$1@support.shopsite.com...
Gary,
Why would you want to use two programs to track your orders? If you bill your orders through OM, then you've got all your payment and shipping information together. And if you need to credit an account, then it's just another 2 clicks. I don't understand why you would want to use Shop Site to approve an order.
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7fvm4$8jf$1@support.shopsite.com...
I also have Stone Edge and if someone has Shopsite and doesn't use Stone Edge they are missing a great program that will make their life much easier.
I don't do most of my billing in Stone Edge (Yes you can charge your customers from the Stone Edge program), I do use Shopsite. If there was a generic pre-programmed message that Shopsite could send like the message the customer gets when they place an order, it would help customers to know their order has shipped.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7fmvk$7di$1@support.shopsite.com...
Try Stone Edge's Order Manager at www.stoneedge.com. I have many different personalized email templates that go to customers including payment, credit, shipping, backordered, drop shipped, and partial shipment messages to name but a few. You can include whatever information you want in the template and Order Manager fills in the blanks with a personalized, accurate message about their order. Here's an example where all I did was choose the template...you don't have to hit send if you set it up to go out automatically when you approve an order.
Hi Linda,
Thank you for your order. To give you the speediest service
possible, your in stock items have been shipped. You also
selected made to order items which will be arriving in a separate
package.
We hope you had a good experience at Switch Hits and we
look forward to serving you again.
Lily Jean
www.switchhits.com
DATE: 3/17/2002
ORDER #: 15772
REFERENCE #: 2842
SOLD TO:
======= Linda Nich
61 Truman
Duncanville TX 76011
SHIPPED TO:
========== Linda Nich
Flagship
111 11th Street
Arlington TX 76011
SHIPPING METHOD: UPS Ground
================================================================= Quantity: 1 DBR650-S-S Four Corners
S-Single Toggle $24.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 DBR650-T-S Four Corners
T-Triple Toggle $32.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 MAT006-S-C9 Maris - Pattern 6
S-Single Toggle $18.95 C9 - Black
Shipped: Made to Order Item - Shipping Separately
=================================================================
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7clvf$r6k$1@support.shopsite.com...
Is there a way to have Shopsite send an e-mail automatically when we pay
orders. This would be a great customer service tool. If it can't be done
it should be included in the next release.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
--
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7g1k0$8qs$1@support.shopsite.com...
Gary,
Why would you want to use two programs to track your orders? If you bill your orders through OM, then you've got all your payment and shipping information together. And if you need to credit an account, then it's just another 2 clicks. I don't understand why you would want to use Shop Site to approve an order.
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7fvm4$8jf$1@support.shopsite.com...
I also have Stone Edge and if someone has Shopsite and doesn't use Stone Edge they are missing a great program that will make their life much easier.
I don't do most of my billing in Stone Edge (Yes you can charge your customers from the Stone Edge program), I do use Shopsite. If there was a generic pre-programmed message that Shopsite could send like the message the customer gets when they place an order, it would help customers to know their order has shipped.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7fmvk$7di$1@support.shopsite.com...
Try Stone Edge's Order Manager at www.stoneedge.com. I have many different personalized email templates that go to customers including payment, credit, shipping, backordered, drop shipped, and partial shipment messages to name but a few. You can include whatever information you want in the template and Order Manager fills in the blanks with a personalized, accurate message about their order. Here's an example where all I did was choose the template...you don't have to hit send if you set it up to go out automatically when you approve an order.
Hi Linda,
Thank you for your order. To give you the speediest service
possible, your in stock items have been shipped. You also
selected made to order items which will be arriving in a separate
package.
We hope you had a good experience at Switch Hits and we
look forward to serving you again.
Lily Jean
www.switchhits.com
DATE: 3/17/2002
ORDER #: 15772
REFERENCE #: 2842
SOLD TO:
======= Linda Nich
61 Truman
Duncanville TX 76011
SHIPPED TO:
========== Linda Nich
Flagship
111 11th Street
Arlington TX 76011
SHIPPING METHOD: UPS Ground
================================================================= Quantity: 1 DBR650-S-S Four Corners
S-Single Toggle $24.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 DBR650-T-S Four Corners
T-Triple Toggle $32.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 MAT006-S-C9 Maris - Pattern 6
S-Single Toggle $18.95 C9 - Black
Shipped: Made to Order Item - Shipping Separately
=================================================================
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7clvf$r6k$1@support.shopsite.com...
Is there a way to have Shopsite send an e-mail automatically when we pay
orders. This would be a great customer service tool. If it can't be done
it should be included in the next release.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
- Gary Kennedy
Re: E-mail at Billing
by Barney Stone » Sat Mar 23, 2002 11:13 am
Gary -
Do you have the Order Manager set to automatically "approve" ShopSite orders whenever possible? If so, you could have the Order Manager capture the credit card payments and send out emails for those orders during the import process. That way you would not have to capture the payments individually.
- Barney Stone, President
Stone Edge Technologies, Inc.
215-641-1837
www.ShopSiteUtilities.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7iagk$h7t$1@support.shopsite.com...
We have too many orders and doing them individually takes too long. I have a Yahoo store that requires us to pay each order and it takes way too long. I can still issue credits in OM even though I don't bill through OM. For refunds, Stone Edge Order manager is fantastic. Auto e-mails when orders are paid in Shopsite would be a big service to the customers.
--
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7g1k0$8qs$1@support.shopsite.com...
Gary,
Why would you want to use two programs to track your orders? If you bill your orders through OM, then you've got all your payment and shipping information together. And if you need to credit an account, then it's just another 2 clicks. I don't understand why you would want to use Shop Site to approve an order.
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7fvm4$8jf$1@support.shopsite.com...
I also have Stone Edge and if someone has Shopsite and doesn't use Stone Edge they are missing a great program that will make their life much easier.
I don't do most of my billing in Stone Edge (Yes you can charge your customers from the Stone Edge program), I do use Shopsite. If there was a generic pre-programmed message that Shopsite could send like the message the customer gets when they place an order, it would help customers to know their order has shipped.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7fmvk$7di$1@support.shopsite.com...
Try Stone Edge's Order Manager at www.stoneedge.com. I have many different personalized email templates that go to customers including payment, credit, shipping, backordered, drop shipped, and partial shipment messages to name but a few. You can include whatever information you want in the template and Order Manager fills in the blanks with a personalized, accurate message about their order. Here's an example where all I did was choose the template...you don't have to hit send if you set it up to go out automatically when you approve an order.
Hi Linda,
Thank you for your order. To give you the speediest service
possible, your in stock items have been shipped. You also
selected made to order items which will be arriving in a separate
package.
We hope you had a good experience at Switch Hits and we
look forward to serving you again.
Lily Jean
www.switchhits.com
DATE: 3/17/2002
ORDER #: 15772
REFERENCE #: 2842
SOLD TO:
======= Linda Nich
61 Truman
Duncanville TX 76011
SHIPPED TO:
========== Linda Nich
Flagship
111 11th Street
Arlington TX 76011
SHIPPING METHOD: UPS Ground
================================================================= Quantity: 1 DBR650-S-S Four Corners
S-Single Toggle $24.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 DBR650-T-S Four Corners
T-Triple Toggle $32.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 MAT006-S-C9 Maris - Pattern 6
S-Single Toggle $18.95 C9 - Black
Shipped: Made to Order Item - Shipping Separately
=================================================================
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7clvf$r6k$1@support.shopsite.com...
Is there a way to have Shopsite send an e-mail automatically when we pay
orders. This would be a great customer service tool. If it can't be done
it should be included in the next release.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
Do you have the Order Manager set to automatically "approve" ShopSite orders whenever possible? If so, you could have the Order Manager capture the credit card payments and send out emails for those orders during the import process. That way you would not have to capture the payments individually.
- Barney Stone, President
Stone Edge Technologies, Inc.
215-641-1837
www.ShopSiteUtilities.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7iagk$h7t$1@support.shopsite.com...
We have too many orders and doing them individually takes too long. I have a Yahoo store that requires us to pay each order and it takes way too long. I can still issue credits in OM even though I don't bill through OM. For refunds, Stone Edge Order manager is fantastic. Auto e-mails when orders are paid in Shopsite would be a big service to the customers.
--
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7g1k0$8qs$1@support.shopsite.com...
Gary,
Why would you want to use two programs to track your orders? If you bill your orders through OM, then you've got all your payment and shipping information together. And if you need to credit an account, then it's just another 2 clicks. I don't understand why you would want to use Shop Site to approve an order.
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7fvm4$8jf$1@support.shopsite.com...
I also have Stone Edge and if someone has Shopsite and doesn't use Stone Edge they are missing a great program that will make their life much easier.
I don't do most of my billing in Stone Edge (Yes you can charge your customers from the Stone Edge program), I do use Shopsite. If there was a generic pre-programmed message that Shopsite could send like the message the customer gets when they place an order, it would help customers to know their order has shipped.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7fmvk$7di$1@support.shopsite.com...
Try Stone Edge's Order Manager at www.stoneedge.com. I have many different personalized email templates that go to customers including payment, credit, shipping, backordered, drop shipped, and partial shipment messages to name but a few. You can include whatever information you want in the template and Order Manager fills in the blanks with a personalized, accurate message about their order. Here's an example where all I did was choose the template...you don't have to hit send if you set it up to go out automatically when you approve an order.
Hi Linda,
Thank you for your order. To give you the speediest service
possible, your in stock items have been shipped. You also
selected made to order items which will be arriving in a separate
package.
We hope you had a good experience at Switch Hits and we
look forward to serving you again.
Lily Jean
www.switchhits.com
DATE: 3/17/2002
ORDER #: 15772
REFERENCE #: 2842
SOLD TO:
======= Linda Nich
61 Truman
Duncanville TX 76011
SHIPPED TO:
========== Linda Nich
Flagship
111 11th Street
Arlington TX 76011
SHIPPING METHOD: UPS Ground
================================================================= Quantity: 1 DBR650-S-S Four Corners
S-Single Toggle $24.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 DBR650-T-S Four Corners
T-Triple Toggle $32.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 MAT006-S-C9 Maris - Pattern 6
S-Single Toggle $18.95 C9 - Black
Shipped: Made to Order Item - Shipping Separately
=================================================================
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7clvf$r6k$1@support.shopsite.com...
Is there a way to have Shopsite send an e-mail automatically when we pay
orders. This would be a great customer service tool. If it can't be done
it should be included in the next release.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
- Barney Stone
Re: E-mail at Billing
by Gary Kennedy » Sat Mar 23, 2002 2:45 pm
That is a great system as long as you ship the orders. In some cases we don't have what a customer orders or we alter the order (remove unnecessary shipping charges or improper tax charges). It is a lot safer for us to bill our customers after the orders ship
--
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Barney Stone" <barney@StoneEdge.com> wrote in message news:a7icuq$hfq$1@support.shopsite.com...
Gary -
Do you have the Order Manager set to automatically "approve" ShopSite orders whenever possible? If so, you could have the Order Manager capture the credit card payments and send out emails for those orders during the import process. That way you would not have to capture the payments individually.
- Barney Stone, President
Stone Edge Technologies, Inc.
215-641-1837
www.ShopSiteUtilities.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7iagk$h7t$1@support.shopsite.com...
We have too many orders and doing them individually takes too long. I have a Yahoo store that requires us to pay each order and it takes way too long. I can still issue credits in OM even though I don't bill through OM. For refunds, Stone Edge Order manager is fantastic. Auto e-mails when orders are paid in Shopsite would be a big service to the customers.
--
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7g1k0$8qs$1@support.shopsite.com...
Gary,
Why would you want to use two programs to track your orders? If you bill your orders through OM, then you've got all your payment and shipping information together. And if you need to credit an account, then it's just another 2 clicks. I don't understand why you would want to use Shop Site to approve an order.
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7fvm4$8jf$1@support.shopsite.com...
I also have Stone Edge and if someone has Shopsite and doesn't use Stone Edge they are missing a great program that will make their life much easier.
I don't do most of my billing in Stone Edge (Yes you can charge your customers from the Stone Edge program), I do use Shopsite. If there was a generic pre-programmed message that Shopsite could send like the message the customer gets when they place an order, it would help customers to know their order has shipped.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7fmvk$7di$1@support.shopsite.com...
Try Stone Edge's Order Manager at www.stoneedge.com. I have many different personalized email templates that go to customers including payment, credit, shipping, backordered, drop shipped, and partial shipment messages to name but a few. You can include whatever information you want in the template and Order Manager fills in the blanks with a personalized, accurate message about their order. Here's an example where all I did was choose the template...you don't have to hit send if you set it up to go out automatically when you approve an order.
Hi Linda,
Thank you for your order. To give you the speediest service
possible, your in stock items have been shipped. You also
selected made to order items which will be arriving in a separate
package.
We hope you had a good experience at Switch Hits and we
look forward to serving you again.
Lily Jean
www.switchhits.com
DATE: 3/17/2002
ORDER #: 15772
REFERENCE #: 2842
SOLD TO:
======= Linda Nich
61 Truman
Duncanville TX 76011
SHIPPED TO:
========== Linda Nich
Flagship
111 11th Street
Arlington TX 76011
SHIPPING METHOD: UPS Ground
================================================================= Quantity: 1 DBR650-S-S Four Corners
S-Single Toggle $24.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 DBR650-T-S Four Corners
T-Triple Toggle $32.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 MAT006-S-C9 Maris - Pattern 6
S-Single Toggle $18.95 C9 - Black
Shipped: Made to Order Item - Shipping Separately
=================================================================
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7clvf$r6k$1@support.shopsite.com...
Is there a way to have Shopsite send an e-mail automatically when we pay
orders. This would be a great customer service tool. If it can't be done
it should be included in the next release.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
--
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Barney Stone" <barney@StoneEdge.com> wrote in message news:a7icuq$hfq$1@support.shopsite.com...
Gary -
Do you have the Order Manager set to automatically "approve" ShopSite orders whenever possible? If so, you could have the Order Manager capture the credit card payments and send out emails for those orders during the import process. That way you would not have to capture the payments individually.
- Barney Stone, President
Stone Edge Technologies, Inc.
215-641-1837
www.ShopSiteUtilities.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7iagk$h7t$1@support.shopsite.com...
We have too many orders and doing them individually takes too long. I have a Yahoo store that requires us to pay each order and it takes way too long. I can still issue credits in OM even though I don't bill through OM. For refunds, Stone Edge Order manager is fantastic. Auto e-mails when orders are paid in Shopsite would be a big service to the customers.
--
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7g1k0$8qs$1@support.shopsite.com...
Gary,
Why would you want to use two programs to track your orders? If you bill your orders through OM, then you've got all your payment and shipping information together. And if you need to credit an account, then it's just another 2 clicks. I don't understand why you would want to use Shop Site to approve an order.
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7fvm4$8jf$1@support.shopsite.com...
I also have Stone Edge and if someone has Shopsite and doesn't use Stone Edge they are missing a great program that will make their life much easier.
I don't do most of my billing in Stone Edge (Yes you can charge your customers from the Stone Edge program), I do use Shopsite. If there was a generic pre-programmed message that Shopsite could send like the message the customer gets when they place an order, it would help customers to know their order has shipped.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Switch Hits" <jimmy@switchhits.com> wrote in message news:a7fmvk$7di$1@support.shopsite.com...
Try Stone Edge's Order Manager at www.stoneedge.com. I have many different personalized email templates that go to customers including payment, credit, shipping, backordered, drop shipped, and partial shipment messages to name but a few. You can include whatever information you want in the template and Order Manager fills in the blanks with a personalized, accurate message about their order. Here's an example where all I did was choose the template...you don't have to hit send if you set it up to go out automatically when you approve an order.
Hi Linda,
Thank you for your order. To give you the speediest service
possible, your in stock items have been shipped. You also
selected made to order items which will be arriving in a separate
package.
We hope you had a good experience at Switch Hits and we
look forward to serving you again.
Lily Jean
www.switchhits.com
DATE: 3/17/2002
ORDER #: 15772
REFERENCE #: 2842
SOLD TO:
======= Linda Nich
61 Truman
Duncanville TX 76011
SHIPPED TO:
========== Linda Nich
Flagship
111 11th Street
Arlington TX 76011
SHIPPING METHOD: UPS Ground
================================================================= Quantity: 1 DBR650-S-S Four Corners
S-Single Toggle $24.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 DBR650-T-S Four Corners
T-Triple Toggle $32.50 S-Silver
Shipped: 3/18/2002
Quantity: 1 MAT006-S-C9 Maris - Pattern 6
S-Single Toggle $18.95 C9 - Black
Shipped: Made to Order Item - Shipping Separately
=================================================================
Jimmy Hilburger
www.switchhits.com
"Gary Kennedy" <gk@martyshoes.com> wrote in message news:a7clvf$r6k$1@support.shopsite.com...
Is there a way to have Shopsite send an e-mail automatically when we pay
orders. This would be a great customer service tool. If it can't be done
it should be included in the next release.
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com
Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
- Gary Kennedy
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