Is there anyway to do a partial refund?

[drewstair]

I am a current bcentral user. Unfortunately they are shutting down so I had to switch to shopsite for the orderAnywhere feature which is similar to the way bcentrals cart worked. A lot of times, we have customers who need to be refunded for different reasons. Sometimes I am out of stock on one item from their order and I need to refund them for it, other times they fail to use the coupon code when placing the order and I need to refund the difference. Is there anyway to do this through shopsite or will I have to do everything through my payment processor's virtual terminal? Seems silly not to be able to do this....

In the same vein, is there anyway to create a manual order where I type in the product and amount myself? I charge my wholesale customers actual shipping as a seperate charge once an order goes out. In bcentral I simply click Enter Order, fill out the details and submit/charge the amount. Any help? Thanks!

[robm]

There is no way in ShopSite to issue a partial refund. You can only bill the full amount. You would need to use your virtual terminal or a 3rd party order processing system such as Stone Edge Order Manager for this task.

The only way to submit an order in ShopSite is to complete the ordering process just like a customer would. Stone Edge Order Manager does offer this feature as well:
http://www.stoneedge.com/om_manual.htm

[knucklehead]

I was using bcentral as well...

I was a cardservice customer, I was able to keep the same merch# and now handle refunds through the linkpoint site.

It does suck to have to go to a third party site to handle that kind of thing, but I have learned to appreciate the added transaction detail available through linkpoint.

You'll also be able to handle manual transactions for your phone and amil orders there.

I have never met anyone that was a bcentral user before. Did you ever come across a more worthless helpdesk? I'm not exaggerating...I honestly do not think those reps had ever seen the Commerce Manager. Every problem that I had had to be sent up to "second level"...problem was ...everything went up, but no solutions came down.

Did you you use the frontpage template thing also?