ShopSite 6 (Linux) ERROR EMITTING:

[Stephane Gervais]

We have ShopSite 6 setup on a couple of Linux boxes, identical setup except
processor:
RedHat 7.2 all patches
ShopSite 6 libc6.1
One is i586, the other is i686

On both servers everything seems to work fine, you can shop, etc.

But on the i586 box when you generate (Publish) the pages all the products
generate this error:
"Adding Product [Green Beans]... ERROR EMITTING:"
but it still says "Generation Successful" and the cart appears to work fine.

I searched the newsgroup and the knowledge base but all I could find were
references to ShopSite 3. I tried what I found there but it didn't fix it. I
thought it might be a permissions problem but I checked and couldn't find
anything.

Has anyone encounter this error yet? If so a fix or more information on
where to look would be appreciated.
Fortunately the i586 is a test box so it's not too critical, but in the near
future we will go live on similar hardware.

Thanks,
Stephane
stephane@basiclink.com
www.basiclink.com
FNB Web Hosting
619 522-6771
619 522-6774 FAX
877 238-1770 Toll Free

[loren_d_c]

This is either happening because of a problem with ShopSite back in the v3 days
and has always occured in your store since then, or you have a pages database
out of sync with a products database (which could happen either by restoring one
from backup without restoring the other from the same date from backup, or by
emptying one without emptying the other at the same time, etc).

It doesn't really cause a problem, it just indicates that there was an error
trying to place a product (or a link to another page) on the page because it
couldn't find that product (or page) in the database. The page will still be
generated and will still have all the other products on it, it just may have a
blank space where the product (or page link) should have been if it had been
found.

The solution would be to run the emitfix.cgi, and then go to Utilities ->
Publish and do a full Regenerate of your store. There is no link in the
backoffice to the emitfix.cgi, so you will just need to type it in on the URL,
for example if you are logged into the ShopSite backoffice and are on the main
screen, just replace the 'start.cgi' part of the URL with emitfix.cgi.
Basically, this cgi cleans up the database marking the links to products or
pages that don't exist anymore, then the Publish will clean them up. Publish
normally does this according to info stored when you delete or remove products
from pages etc in ShopSite, which is why the ERROR EMITTING is not something
that would normally happen unless your databases were out of syn for the reasons
described before.

-Loren


Stephane Gervais wrote:

We have ShopSite 6 setup on a couple of Linux boxes, identical setup except
processor:
RedHat 7.2 all patches
ShopSite 6 libc6.1
One is i586, the other is i686

On both servers everything seems to work fine, you can shop, etc.

But on the i586 box when you generate (Publish) the pages all the products
generate this error:
"Adding Product [Green Beans]... ERROR EMITTING:"
but it still says "Generation Successful" and the cart appears to work fine.

I searched the newsgroup and the knowledge base but all I could find were
references to ShopSite 3. I tried what I found there but it didn't fix it. I
thought it might be a permissions problem but I checked and couldn't find
anything.

Has anyone encounter this error yet? If so a fix or more information on
where to look would be appreciated.
Fortunately the i586 is a test box so it's not too critical, but in the near
future we will go live on similar hardware.

Thanks,
Stephane
stephane@basiclink.com
www.basiclink.com
FNB Web Hosting
619 522-6771
619 522-6774 FAX
877 238-1770 Toll Free

[Stephane Gervais]

<snip>

The solution would be to run the emitfix.cgi, and then go to Utilities -
Publish and do a full Regenerate of your store.
snip

-Loren
Thanks for the help (very detailed).

I tried the fix, it did run and it appears that everything is 'OK'. I then
regenerated the store and still got the error message.

I should make it clear that this is a clean install, not an upgrade of an
existing store and the only products where entered through the interface by
hand, no upload/FTPed databases, etc.

Stephane
stephane@basiclink.com
www.basiclink.com
FNB Web Hosting
619 522-6771
619 522-6774 FAX
877 238-1770 Toll Free

[Trevor Whiting]

"Stephane Gervais" <stephane@basiclink.com> wrote in message
news:a63cjo$3io$1@support.shopsite.com...

snip
The solution would be to run the emitfix.cgi, and then go to
Utilities -
Publish and do a full Regenerate of your store.
snip

-Loren
Thanks for the help (very detailed).
I tried the fix, it did run and it appears that everything is 'OK'. I then
regenerated the store and still got the error message.

I should make it clear that this is a clean install, not an upgrade of an
existing store and the only products where entered through the interface
by
hand, no upload/FTPed databases, etc.

Stephane
stephane@basiclink.com
www.basiclink.com
FNB Web Hosting
619 522-6771
619 522-6774 FAX
877 238-1770 Toll Free

[Fred Holliss]

In article <3C851F56.D37C681B@yahoo.com>, Loren <loren_d_c@yahoo.com>
wrote:

The solution would be to run the emitfix.cgi, and then go to Utilities -
Publish and do a full Regenerate of your store. --snip-- Publish
normally does this according to info stored when you delete or remove
products
from pages etc in ShopSite, which is why the ERROR EMITTING is not something
that would normally happen unless your databases were out of syn for the
reasons
described before.

Thanks very much for this tip. We had a database crash back in November
and I've been living with the ERROR EMITTING ever since. Whenever I've
had time on my hands I've been fixing the problem pages one at a time,
but this helped greatly.

--
Fred Holliss, webmaster, Fitter International Inc.
"Balance and Fitness for Life"
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