Gift Certificate did not show up

[GiftSpecialists]

We received an order for a $30 emailed gift certificate that looked fine, except the customer called becuase the email was never received by the recipient. When I researched it in ShopSite's back office, the Gift Certificate is nowhere to be found. I can not tell that it ever existed.

Has anyone ever seen this happen before?

I am thinking that I need to issue the customer a new one.

Any help would be greatly appreciated - Happy New Year!

[loren_d_c]

You can issue another certificate from the backoffice under the Merchandising -> Gift Certificate -> Create Certificate menu, however I would check the order again and then check how you are looking for the certificate using the backoffice gift certificate search box and really make sure that it isn't there. If you find it, you can resend the email (to the recipient and/or the purchaser) from the Edit menu for that gif cert.

-Loren

[GiftSpecialists]

Thanks Loren,

Is this a one-time glitch, or is this a known issue?

[loren_d_c]

I dunno, but I've never heard of 'disappearing' gift certs before.

-Loren