Syster store sync utility hanging?

[ryan@ddm]

Here's a somewhat esoteric question for the SS tech team:

I am currently using the Shopsite sister store sync utility to coordinate my retail and wholesale stores.
SS 8.1.3.1 Pro on Solaris/SPARC. Both stores on the same server, installations in different directories.
Got a problem, as follows:

The module downloads the product and page data from the master store successfully, then begins the upload of product data to the sister store. dbupload.cgi is called and successfully transfers the file, then dbmake.cgi is called to do the processing...

However, this thread often will get to somewhere between 25 and 40 seconds of CPU time (as watched by 'top'), then gradually drop down to 0% CPU time, go to sleep, and never awaken - the sycn module hangs here.

There does not appear to be any rhyme or reason for the hung thread - server load during sync, actual real-world time to run, etc vary widely among successful and unsuccessful syncs. dbmake.cgi may hang at 30 seconds, it may hang at 40 seconds, it may finish successfully at 24 seconds or at 50 seconds, etc..

Thus, bottom line:
The sync sometimes runs to completion, but often it hangs in dbmake.cgi when uploading products. If dbmake.cgi for products runs to completion, the page upload always is successful and the sync runs to completion.

Any ideas why this might be happening? Last night I had to run the module seven times before it would successfully sync the stores. Took almost an hour...

[ryan@ddm]

Aw, come on... at least one of the SS people could post 'I don't know' instead of this echoing silence

[Jim]

The forum is suppose to be a User to User support not a direct line to ShopSite support.

The sync module is created and sold on a one off basis so it is not a tool that many people use. You should contact ShopSite directly for support issues regarding it.

(All of this is saying "I don't Know"

[ryan@ddm]

gracias