Paypal Website Payment Pro

[reighley]

Having an issue intergrating Paypal Webiste Payment Pro.

Basically, the state pull down does not show up in the checkout page for the billing address. Also, the phone number does not show up (not as big of deal).

The state pull down does show up under the billing address.

This is causing an error message when trying to get an authorization.

Please help.

Thanks

Chris Reighley
Melodia Fragrances
http:/www.melodiafragrances.com

(937) 302-7308

[loren_d_c]

I see it in both address blocks. Did you already fix it? Perhaps you had the display of the State field turned off for the shipping address block in Commerce Setup -> Order System -> Checkout?

-Loren

[reighley]

No, I switched back to our other processor till I could figure it out.

Thanks

Chris

[reighley]

Couple of quick things that may help you out in trouble shooting.

1) We are currently using Authorize.Net
2) The Billing address is correct with Authorize.Net
3) When I swithch to PayPal Website Payments Pro (Direct Payment API) - that is when I see that the State and Phone from the Billing Address section are gone.
4) We are using a standard shopping cart template (not custimzed)

Thanks

[loren_d_c]

OK, so it's the Direct API method you are referring to. Re-enabled it as your Processor, then go to Commerce Setup -> Order System -> Checkout and make sure you have the checkbox in the Display column checked for the State/Province field in both the Billing and Shipping Address blocks and Save Changes.

If this doesn't resolve it, for additional troubleshooting please contact the technical support department at your ShopSite reseller.

-Loren

[reighley]

Got it to work with that.

Just a note, the state was checked, but what I did with unchecked it, and checked it again.

After that it worked.

Thanks for the help!