Checkout does not work after upgrade to 8.1.0

[Christoph Kugler]

Hi,

after upgrading from version 8.0.2 to 8.1.0 (using operating system freeBSD)
the checkout is not working anymore (billing.cgi). It just displays the
products to order but no further input fields (billings address etc.) and no
buttons to finalze the order. Everything else works fine but since no orders
can be placed I went back to version 8.0.2 and wait for a patch or any other
resolution for the mentioned problem. Did anybody experience the same
problem after upgrading ?

Regards, Christoph

[loren_d_c]

I have not heard of anyone else having a similar problem with v8.1.0.

-Loren


Christoph Kugler wrote:

Hi,

after upgrading from version 8.0.2 to 8.1.0 (using operating system freeBSD)
the checkout is not working anymore (billing.cgi). It just displays the
products to order but no further input fields (billings address etc.) and no
buttons to finalze the order. Everything else works fine but since no orders
can be placed I went back to version 8.0.2 and wait for a patch or any other
resolution for the mentioned problem. Did anybody experience the same
problem after upgrading ?

Regards, Christoph

[Larry Bohen]

Our host (Lexiconn) was to install 8.1 for us this AM, however, they found
some issues (not sure what) and did not install. My guess is that Lexiconn
is not upgrading anyone until the bugs are fixed.

They are in contact with ShopSite.

--
Larry Bohen
www.audiobooksonline.com
"Loren" <loren_d_c@yahoo.com> wrote in message
news:e8u9m5$c8s$1@eval.shopsite.com...

I have not heard of anyone else having a similar problem with v8.1.0.

-Loren


Christoph Kugler wrote:
Hi,

after upgrading from version 8.0.2 to 8.1.0 (using operating system
freeBSD)
the checkout is not working anymore (billing.cgi). It just displays the
products to order but no further input fields (billings address etc.) and
no
buttons to finalze the order. Everything else works fine but since no
orders
can be placed I went back to version 8.0.2 and wait for a patch or any
other
resolution for the mentioned problem. Did anybody experience the same
problem after upgrading ?

Regards, Christoph

[Don Lundell]

On Mon, 10 Jul 2006 12:37:58 -0700, Christoph Kugler <ckugler@visualweb.net> wrote:

Hi,

after upgrading from version 8.0.2 to 8.1.0 (using operating system freeBSD)
the checkout is not working anymore (billing.cgi). It just displays the
products to order but no further input fields (billings address etc.) and no
buttons to finalze the order. Everything else works fine but since no orders
can be placed I went back to version 8.0.2 and wait for a patch or any other
resolution for the mentioned problem. Did anybody experience the same
problem after upgrading ?

Regards, Christoph

I experienced a problem - similar but not exactly the same. (I reverted to 8.0.1
rather than be without a working store.)

2 problems I encountered:

- Shopsite's interaction with the shipping add-on broke - it just stayed on the
cart page with the recalculated message shown.

- I enabled Shopsite ship-by-weight and disabled the plug-in. With this I got
an error page:

-------------------------------------------------------------------------------------
Error in Form.
We're sorry, but there was an error in your form data.

Please specify a valid value for the the shipping .

Please press the Back button on your browser to correct the error.

-------------------------------------------------------------------------------------

I'm on pair.com. Shopsite suggested to them that possibly some file(s) may not have been
upgraded properly. We're going to try it again in a more controlled environment later this week.

- dc

[Jeff]

Lexiconn briefly put a hold on 8.1 installations about 10 days ago. There
was some sort of minor cart formatting bug, I believe. In any event we've
had 8.1 going for a week now and everything seems to be working fine,
including in Firefox as far as I can tell. Orders are coming in very
nicely.

Just checked and we are still running 8.1.0 Pro as of a few minutes ago.

Jeff at
Ackley Uniforms
www.ackley-uniforms.com



"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:e8ucnp$dth$1@eval.shopsite.com...

Our host (Lexiconn) was to install 8.1 for us this AM, however, they found
some issues (not sure what) and did not install. My guess is that Lexiconn
is not upgrading anyone until the bugs are fixed.

They are in contact with ShopSite.

--
Larry Bohen
www.audiobooksonline.com
"Loren" <loren_d_c@yahoo.com> wrote in message
news:e8u9m5$c8s$1@eval.shopsite.com...
I have not heard of anyone else having a similar problem with v8.1.0.

-Loren


Christoph Kugler wrote:
Hi,

after upgrading from version 8.0.2 to 8.1.0 (using operating system
freeBSD)
the checkout is not working anymore (billing.cgi). It just displays the
products to order but no further input fields (billings address etc.)
and no
buttons to finalze the order. Everything else works fine but since no
orders
can be placed I went back to version 8.0.2 and wait for a patch or any
other
resolution for the mentioned problem. Did anybody experience the same
problem after upgrading ?

Regards, Christoph

[Alvin Russell]

We upgraded today, but the billing.cgi would not recognize any shipping
options. We also had to disable Google Checkout so we could continue to
accept orders. Our host has not received any response from Shopsite as of
yet.

[loren_d_c]

Your host received a reply from ShopSite at least an hour and a half
ago, check with them again.

The current solution for folks who encounter this problem (not all will)
is to set the Commerce Setup -> Shipping radio button labeled 'Default
Selected Shipping Option' to the 'First Displayed Option' selection and
Save Changes.

-Loren


Alvin Russell wrote:

We upgraded today, but the billing.cgi would not recognize any shipping
options. We also had to disable Google Checkout so we could continue to
accept orders. Our host has not received any response from Shopsite as of
yet.

[Alvin Russell]

You are correct about the fix to resolve the error message "no shipping
option" selected, but Google checkout still will not work at this time.

"Loren" <loren_d_c@yahoo.com> wrote in message
news:e90o6a$ifi$1@eval.shopsite.com...

Your host received a reply from ShopSite at least an hour and a half
ago, check with them again.

The current solution for folks who encounter this problem (not all will)
is to set the Commerce Setup -> Shipping radio button labeled 'Default
Selected Shipping Option' to the 'First Displayed Option' selection and
Save Changes.

-Loren


Alvin Russell wrote:
We upgraded today, but the billing.cgi would not recognize any shipping
options. We also had to disable Google Checkout so we could continue to
accept orders. Our host has not received any response from Shopsite as
of
yet.

[loren_d_c]

What does 'will not work' mean? Does it mean you don't like how it does
work, or is it causing some technical error? If the latter, what is the
error? That would be the kind of information your host needs to provide
through ShopSite tech support, possibly even access to your ShopSite to
see how it is configured.

-Loren


Alvin Russell wrote:

You are correct about the fix to resolve the error message "no shipping
option" selected, but Google checkout still will not work at this time.

"Loren" <loren_d_c@yahoo.com> wrote in message
news:e90o6a$ifi$1@eval.shopsite.com...
Your host received a reply from ShopSite at least an hour and a half
ago, check with them again.

The current solution for folks who encounter this problem (not all will)
is to set the Commerce Setup -> Shipping radio button labeled 'Default
Selected Shipping Option' to the 'First Displayed Option' selection and
Save Changes.

-Loren


Alvin Russell wrote:
We upgraded today, but the billing.cgi would not recognize any shipping
options. We also had to disable Google Checkout so we could continue to
accept orders. Our host has not received any response from Shopsite as
of
yet.

[Alvin Russell]

My last reply was a little thin....

Scenario: Selecting Google Checkout in (Back Office)

We are experiencing no other payments display

"Alvin Russell" <2nody@marquel.com> wrote in message
news:e90qd0$jus$1@eval.shopsite.com...

You are correct about the fix to resolve the error message "no shipping
option" selected, but Google checkout still will not work at this time.

"Loren" <loren_d_c@yahoo.com> wrote in message
news:e90o6a$ifi$1@eval.shopsite.com...
Your host received a reply from ShopSite at least an hour and a half
ago, check with them again.

The current solution for folks who encounter this problem (not all will)
is to set the Commerce Setup -> Shipping radio button labeled 'Default
Selected Shipping Option' to the 'First Displayed Option' selection and
Save Changes.

-Loren


Alvin Russell wrote:
We upgraded today, but the billing.cgi would not recognize any shipping
options. We also had to disable Google Checkout so we could continue to
accept orders. Our host has not received any response from Shopsite as
of
yet.

[Alvin Russell]

I am so sorry. I was trying to cut and paste my response.

If we activate Google Checkout in back office no other payments will
display. If we press Google checkout button we get Internal Server Error.



"Alvin Russell" <2nody@marquel.com> wrote in message
news:e90rbe$kik$1@eval.shopsite.com...

My last reply was a little thin....

Scenario: Selecting Google Checkout in (Back Office)

We are experiencing no other payments display

"Alvin Russell" <2nody@marquel.com> wrote in message
news:e90qd0$jus$1@eval.shopsite.com...
You are correct about the fix to resolve the error message "no shipping
option" selected, but Google checkout still will not work at this time.

"Loren" <loren_d_c@yahoo.com> wrote in message
news:e90o6a$ifi$1@eval.shopsite.com...
Your host received a reply from ShopSite at least an hour and a half
ago, check with them again.

The current solution for folks who encounter this problem (not all will)
is to set the Commerce Setup -> Shipping radio button labeled 'Default
Selected Shipping Option' to the 'First Displayed Option' selection and
Save Changes.

-Loren


Alvin Russell wrote:
We upgraded today, but the billing.cgi would not recognize any shipping
options. We also had to disable Google Checkout so we could continue
to
accept orders. Our host has not received any response from Shopsite
as of
yet.

[Jim]

Is the internal server error coming from a ShopSite cgi or from a Google
cgi? What is the url to your store.

Jim

Alvin Russell wrote:

I am so sorry. I was trying to cut and paste my response.

If we activate Google Checkout in back office no other payments will
display. If we press Google checkout button we get Internal Server Error.



"Alvin Russell" <2nody@marquel.com> wrote in message
news:e90rbe$kik$1@eval.shopsite.com...
My last reply was a little thin....

Scenario: Selecting Google Checkout in (Back Office)

We are experiencing no other payments display

"Alvin Russell" <2nody@marquel.com> wrote in message
news:e90qd0$jus$1@eval.shopsite.com...
You are correct about the fix to resolve the error message "no shipping
option" selected, but Google checkout still will not work at this time.

"Loren" <loren_d_c@yahoo.com> wrote in message
news:e90o6a$ifi$1@eval.shopsite.com...
Your host received a reply from ShopSite at least an hour and a half
ago, check with them again.

The current solution for folks who encounter this problem (not all will)
is to set the Commerce Setup -> Shipping radio button labeled 'Default
Selected Shipping Option' to the 'First Displayed Option' selection and
Save Changes.

-Loren


Alvin Russell wrote:
We upgraded today, but the billing.cgi would not recognize any shipping
options. We also had to disable Google Checkout so we could continue
to
accept orders. Our host has not received any response from Shopsite
as of
yet.

[Alvin Russell]

The internal server error is coming from Shop. The Google Checkout option
is currently disable, but we are located at www.marquel.com
"Jim" <jstavast@xmission.com> wrote in message
news:e90udu$mjm$1@eval.shopsite.com...

Is the internal server error coming from a ShopSite cgi or from a Google
cgi? What is the url to your store.

Jim

Alvin Russell wrote:
I am so sorry. I was trying to cut and paste my response.

If we activate Google Checkout in back office no other payments will
display. If we press Google checkout button we get Internal Server Error.



"Alvin Russell" <2nody@marquel.com> wrote in message
news:e90rbe$kik$1@eval.shopsite.com...
My last reply was a little thin....

Scenario: Selecting Google Checkout in (Back Office)

We are experiencing no other payments display

"Alvin Russell" <2nody@marquel.com> wrote in message
news:e90qd0$jus$1@eval.shopsite.com...
You are correct about the fix to resolve the error message "no shipping
option" selected, but Google checkout still will not work at this time.

"Loren" <loren_d_c@yahoo.com> wrote in message
news:e90o6a$ifi$1@eval.shopsite.com...
Your host received a reply from ShopSite at least an hour and a half
ago, check with them again.

The current solution for folks who encounter this problem (not all
will)
is to set the Commerce Setup -> Shipping radio button labeled 'Default
Selected Shipping Option' to the 'First Displayed Option' selection
and
Save Changes.

-Loren


Alvin Russell wrote:
We upgraded today, but the billing.cgi would not recognize any
shipping
options. We also had to disable Google Checkout so we could continue
to
accept orders. Our host has not received any response from Shopsite
as of
yet.

[Alvin Russell]

Ok, i can now provide better information regarding my situation.

We upgraded to Shopsite 8.1
You already know about changing the shipping drop down to radio buttons work
around issue.

The Google Checkout functionality we see at this time.
Upon activating Google Checkout in Shopsite back office.
When you add to cart you get the Google checkout button at the bottom of
page next to the Finalize Order button. What is very confusing is that you
can not select any other payments (NO Credit Card Drop Box). If we press
the Google Checkout button we get Internal Server Error at
http://www.marquel.com/cgi/sc/order.cgi . The Google Check button also
takes a very long time to display. My browser states is loading for about
10-15 seconds.

I stumbled across another interesting situation as well.
Upon activating Google Checkout in Shopsite back office.
When you add to cart you get the Google checkout button at the bottom of
page next to the Finalize Order button.
If you press the Finalize Order button instead of Google Checkout button you
get your normal shopping cart screen with the other payment options
displaying. Its almost like when you choose not to select Google Checkout
the cart will show you other methods of payment and function normally.

I hope this helps just a little.....

ABR


"Alvin Russell" <2nody@marquel.com> wrote in message
news:e90vjb$nd3$1@eval.shopsite.com...

The internal server error is coming from Shop. The Google Checkout option
is currently disable, but we are located at www.marquel.com
"Jim" <jstavast@xmission.com> wrote in message
news:e90udu$mjm$1@eval.shopsite.com...
Is the internal server error coming from a ShopSite cgi or from a Google
cgi? What is the url to your store.

Jim

Alvin Russell wrote:
I am so sorry. I was trying to cut and paste my response.

If we activate Google Checkout in back office no other payments will
display. If we press Google checkout button we get Internal Server
Error.



"Alvin Russell" <2nody@marquel.com> wrote in message
news:e90rbe$kik$1@eval.shopsite.com...
My last reply was a little thin....

Scenario: Selecting Google Checkout in (Back Office)

We are experiencing no other payments display

"Alvin Russell" <2nody@marquel.com> wrote in message
news:e90qd0$jus$1@eval.shopsite.com...
You are correct about the fix to resolve the error message "no
shipping option" selected, but Google checkout still will not work at
this time.

"Loren" <loren_d_c@yahoo.com> wrote in message
news:e90o6a$ifi$1@eval.shopsite.com...
Your host received a reply from ShopSite at least an hour and a half
ago, check with them again.

The current solution for folks who encounter this problem (not all
will)
is to set the Commerce Setup -> Shipping radio button labeled
'Default
Selected Shipping Option' to the 'First Displayed Option' selection
and
Save Changes.

-Loren


Alvin Russell wrote:
We upgraded today, but the billing.cgi would not recognize any
shipping
options. We also had to disable Google Checkout so we could
continue to
accept orders. Our host has not received any response from
Shopsite as of
yet.

[Jim]

Your explanation of how there is a regular checkout (Finalize) button
and a Google checkout is how it is suppose to work (Google's idea not
ShopSite's). Google will not allow a checkout button without having
their button beside it, so if you enable Google that is what you will
see. As you mentioned if you click the normal checkout (Finalize)
button the shopper will follow the old checkout flow of inputting
zipcode, coupons, gift certificates, shipping method, payment method
etc. During the Google checkout you must enter the zipcode and payment
info on the Google site and then your shipping options will be displayed.

The fact that you are getting an Internal Server Error indicates that
something is probably misconfigured. Once you click on the Google
Checkout button you are redirected to the Google site so I would suspect
that the ISE is coming from Google rather than ShopSite. Check your
backoffice settings again and make sure you have the "Host" setting to
the live server and that you have entered your Merchant ID for API * and
Merchant key *
correctly. This information should have been given to you when you
signed up for Google checkout.

Jim

Alvin Russell wrote:

Ok, i can now provide better information regarding my situation.

We upgraded to Shopsite 8.1
You already know about changing the shipping drop down to radio buttons work
around issue.

The Google Checkout functionality we see at this time.
Upon activating Google Checkout in Shopsite back office.
When you add to cart you get the Google checkout button at the bottom of
page next to the Finalize Order button. What is very confusing is that you
can not select any other payments (NO Credit Card Drop Box). If we press
the Google Checkout button we get Internal Server Error at
http://www.marquel.com/cgi/sc/order.cgi . The Google Check button also
takes a very long time to display. My browser states is loading for about
10-15 seconds.

I stumbled across another interesting situation as well.
Upon activating Google Checkout in Shopsite back office.
When you add to cart you get the Google checkout button at the bottom of
page next to the Finalize Order button.
If you press the Finalize Order button instead of Google Checkout button you
get your normal shopping cart screen with the other payment options
displaying. Its almost like when you choose not to select Google Checkout
the cart will show you other methods of payment and function normally.

I hope this helps just a little.....

ABR


"Alvin Russell" <2nody@marquel.com> wrote in message
news:e90vjb$nd3$1@eval.shopsite.com...
The internal server error is coming from Shop. The Google Checkout option
is currently disable, but we are located at www.marquel.com
"Jim" <jstavast@xmission.com> wrote in message
news:e90udu$mjm$1@eval.shopsite.com...
Is the internal server error coming from a ShopSite cgi or from a Google
cgi? What is the url to your store.

Jim

Alvin Russell wrote:
I am so sorry. I was trying to cut and paste my response.

If we activate Google Checkout in back office no other payments will
display. If we press Google checkout button we get Internal Server
Error.



"Alvin Russell" <2nody@marquel.com> wrote in message
news:e90rbe$kik$1@eval.shopsite.com...
My last reply was a little thin....

Scenario: Selecting Google Checkout in (Back Office)

We are experiencing no other payments display

"Alvin Russell" <2nody@marquel.com> wrote in message
news:e90qd0$jus$1@eval.shopsite.com...
You are correct about the fix to resolve the error message "no
shipping option" selected, but Google checkout still will not work at
this time.

"Loren" <loren_d_c@yahoo.com> wrote in message
news:e90o6a$ifi$1@eval.shopsite.com...
Your host received a reply from ShopSite at least an hour and a half
ago, check with them again.

The current solution for folks who encounter this problem (not all
will)
is to set the Commerce Setup -> Shipping radio button labeled
'Default
Selected Shipping Option' to the 'First Displayed Option' selection
and
Save Changes.

-Loren


Alvin Russell wrote:
We upgraded today, but the billing.cgi would not recognize any
shipping
options. We also had to disable Google Checkout so we could
continue to
accept orders. Our host has not received any response from
Shopsite as of
yet.