customer e-mail receipts in ShopSite7 Starter

[Bernie Woodham]

Hello. I've been to the Shopsite help support and read that Shopsite7
Starter package, which is what I use, has customer e-mail receipts. But
darn if I can find it.

All I can find is information on the Merchant Notifications. But I find
nothing on how to turn on customer e-mail receipts.

Has anyone else had a similar experience with this?

Thanks.

[jim]

Bernie Woodham wrote:

Hello. I've been to the Shopsite help support and read that Shopsite7
Starter package, which is what I use, has customer e-mail receipts. But
darn if I can find it.

All I can find is information on the Merchant Notifications. But I find
nothing on how to turn on customer e-mail receipts.

Has anyone else had a similar experience with this?

Thanks.


Customer e-mail receipts are standard, they can't be turned off or on.

Try placing a test order in your store and you will see that you get a
receipt as the merchant and another as the shopper.

Jim

[Bernie Woodham]

"jim" <jstavast@xmission.com> wrote in message
news:43B4B3A1.8000709@xmission.com...

Bernie Woodham wrote:
Hello. I've been to the Shopsite help support and read that Shopsite7
Starter package, which is what I use, has customer e-mail receipts. But
darn if I can find it.

All I can find is information on the Merchant Notifications. But I find
nothing on how to turn on customer e-mail receipts.

Has anyone else had a similar experience with this?

Thanks.
Customer e-mail receipts are standard, they can't be turned off or on. Try
placing a test order in your store and you will see that you get a receipt
as the merchant and another as the shopper.

Jim

Hello Jim and thanks for your response. I wish you were correct. I often
have customers write me asking if their order went through because they do
not get any notification. When I first installed ShopSite I did do test
orders but never got any e-mail notification. But just to make sure, I just
did a test order and I did not get an e-mail receipt.

The most I can offer them is the Thankyou page.

Nor do I get Merchant Notifications, but I don't care so much about this
because I keep records of the credit card transactions.

[loren_d_c]

If you and your shoppers are not receiving the email receipts then this
is likely a technical issue with your server's mail system or your
ShopSite's mail settings were incorrectly configured by whomever
installed it. You should report this issue to your hosting provider.

-Loren


Bernie Woodham wrote:

"jim" <jstavast@xmission.com> wrote in message
news:43B4B3A1.8000709@xmission.com...
Bernie Woodham wrote:
Hello. I've been to the Shopsite help support and read that Shopsite7
Starter package, which is what I use, has customer e-mail receipts. But
darn if I can find it.

All I can find is information on the Merchant Notifications. But I find
nothing on how to turn on customer e-mail receipts.

Has anyone else had a similar experience with this?

Thanks.
Customer e-mail receipts are standard, they can't be turned off or on. Try
placing a test order in your store and you will see that you get a receipt
as the merchant and another as the shopper.

Jim

Hello Jim and thanks for your response. I wish you were correct. I often
have customers write me asking if their order went through because they do
not get any notification. When I first installed ShopSite I did do test
orders but never got any e-mail notification. But just to make sure, I just
did a test order and I did not get an e-mail receipt.

The most I can offer them is the Thankyou page.

Nor do I get Merchant Notifications, but I don't care so much about this
because I keep records of the credit card transactions.

[Bernie Woodham]

"Loren" <loren_d_c@yahoo.com> wrote in message
news:dp3kl7$l85$1@eval.shopsite.com...

If you and your shoppers are not receiving the email receipts then this is
likely a technical issue with your server's mail system or your ShopSite's
mail settings were incorrectly configured by whomever installed it. You
should report this issue to your hosting provider.

-Loren


Bernie Woodham wrote:
"jim" <jstavast@xmission.com> wrote in message
news:43B4B3A1.8000709@xmission.com...
Bernie Woodham wrote:
Hello. I've been to the Shopsite help support and read that Shopsite7
Starter package, which is what I use, has customer e-mail receipts.
But darn if I can find it.

All I can find is information on the Merchant Notifications. But I find
nothing on how to turn on customer e-mail receipts.

Has anyone else had a similar experience with this?

Thanks.
Customer e-mail receipts are standard, they can't be turned off or on.
Try placing a test order in your store and you will see that you get a
receipt as the merchant and another as the shopper.

Jim

Hello Jim and thanks for your response. I wish you were correct. I often
have customers write me asking if their order went through because they
do not get any notification. When I first installed ShopSite I did do
test orders but never got any e-mail notification. But just to make
sure, I just did a test order and I did not get an e-mail receipt.

The most I can offer them is the Thankyou page.

Nor do I get Merchant Notifications, but I don't care so much about this
because I keep records of the credit card transactions.
Hello Loren. Yes, this occurred to me also last night. I will discuss the

issue with them.

Thanks.