Gift certificate email log or receipt

[Katrina Morris]

Hi,

Is there any way to verify that an email was sent to the gift certificate
recipients? We have gotten a few emails saying that the recipient did not
receive the email. There is no way to verify that the email was actually
sent. Can we get it to bcc us on each email sent? Also, it would be good if
we could edit the recipient email address, in case there was a mistake when
entering or something.

Thank you,

Katrina

[Jim]

There is no way to verify that the email was sent or to have a CC sent
to you. If there is a general problem with sending mail from the store
the merchant will be notified when they go to view orders. If the email
bounces for some reason there will be a message sent from the mail
server to the administrator saying the mail bounced so if you are the
admin you will get the bounced message.

It may be that the email was actually delivered but that the person has
a spam filter setup that thought it was spam. You can resend the
certificate to both the original shopper and the recipent from the Gift
Certificate screen.

Jim

Katrina Morris wrote:

Hi,

Is there any way to verify that an email was sent to the gift certificate
recipients? We have gotten a few emails saying that the recipient did not
receive the email. There is no way to verify that the email was actually
sent. Can we get it to bcc us on each email sent? Also, it would be good if
we could edit the recipient email address, in case there was a mistake when
entering or something.

Thank you,

Katrina

[Katrina Morris]

Could we add this to the wish list for future development, along with the
ability to adjust the amount used in case an order is shipped with
substitutions or with missing items?

Thanks,

Katrina

"Jim" <jstavast@xmission.com> wrote in message
news:d07dmg$55b$1@eval.shopsite.com...

There is no way to verify that the email was sent or to have a CC sent to
you. If there is a general problem with sending mail from the store the
merchant will be notified when they go to view orders. If the email
bounces for some reason there will be a message sent from the mail server
to the administrator saying the mail bounced so if you are the admin you
will get the bounced message.

It may be that the email was actually delivered but that the person has a
spam filter setup that thought it was spam. You can resend the certificate
to both the original shopper and the recipent from the Gift Certificate
screen.

Jim

Katrina Morris wrote:
Hi,

Is there any way to verify that an email was sent to the gift certificate
recipients? We have gotten a few emails saying that the recipient did not
receive the email. There is no way to verify that the email was actually
sent. Can we get it to bcc us on each email sent? Also, it would be good
if we could edit the recipient email address, in case there was a mistake
when entering or something.

Thank you,

Katrina

[Larry Bohen]

Jim, when you say "There is no way to verify that the email was sent or to
have a CD sent to you" I hope you mean that this is not currently possible
with the ShopSite Gift Certificate feature. Getting a copy of the same email
that is sent to the recipient is very important to us. We currently do not
use the ShopSite Gift Certificate feature but I am thinking about it however
this information about emails tells me the feature is not mature enough for
our purposes. We not only want a copy of the email sent to the recipient,
but we also want to CC our customer so they know the gift certificate email
was sent.

I also want the ability to control when the email is sent to the recipient.
Some customers are very specific about what day they want the recipient
notified.

--
Larry Bohen
www.audiobooksonline.com
"Jim" <jstavast@xmission.com> wrote in message
news:d07dmg$55b$1@eval.shopsite.com...

There is no way to verify that the email was sent or to have a CC sent to
you. If there is a general problem with sending mail from the store the
merchant will be notified when they go to view orders. If the email
bounces for some reason there will be a message sent from the mail server
to the administrator saying the mail bounced so if you are the admin you
will get the bounced message.

It may be that the email was actually delivered but that the person has a
spam filter setup that thought it was spam. You can resend the certificate
to both the original shopper and the recipent from the Gift Certificate
screen.

Jim

Katrina Morris wrote:
Hi,

Is there any way to verify that an email was sent to the gift certificate
recipients? We have gotten a few emails saying that the recipient did not
receive the email. There is no way to verify that the email was actually
sent. Can we get it to bcc us on each email sent? Also, it would be good
if we could edit the recipient email address, in case there was a mistake
when entering or something.

Thank you,

Katrina

[Jim]

Hi Larry,
Gift certificates are money. For security purposes it was
purposefully designed so that the gift certificate and the code are
only being given to the person for whom it is intended. Just like you
would never give someone the pin number for your credit card, you
should not want anyone but the recipient to receive the code and pin
for the gift certificate.

Both the shopper and the merchant will receive the order email
saying that the gift certificate was purchased. The email gift
certificates can be configured so that they can be sent automatically
at the time the order is placed or manually when the order is
processed. There is an interface to allow the gift certificate to be
resent to the recipient or to the shopper if they did not receive it for
some reason.

Regarding sending a copy of the email to the merchant to verify that
it was sent. If the shopper put a bad email address for the recipent
of the gift certificate the mail server will bounce the message and
the merchant will receive the bounced email thus alerting them of a
problem. There are many reason why a person might not receive
an email including spam filters, not checking their email, problems
with network after the email was sent etc. There is no way that you
can guarantee that someone will receive an email just as you have
no control of a letter after you drop it in the post office mail box.
(Case in point. The other night on the news there was an article
about a postcart received recently that was mailed in 1937. Where
has it been for the last 68 years?)

Can you give us a good case as to why the merchant and purchaser
of a gift certificate would need to get a copy of the certificate? If
so we could consider it for a future release. If you have any other
product suggestions we would be glad to hear about them too.

Jim

Larry Bohen wrote:

Jim, when you say "There is no way to verify that the email was sent or to
have a CD sent to you" I hope you mean that this is not currently possible
with the ShopSite Gift Certificate feature. Getting a copy of the same email
that is sent to the recipient is very important to us. We currently do not
use the ShopSite Gift Certificate feature but I am thinking about it however
this information about emails tells me the feature is not mature enough for
our purposes. We not only want a copy of the email sent to the recipient,
but we also want to CC our customer so they know the gift certificate email
was sent.

I also want the ability to control when the email is sent to the recipient.
Some customers are very specific about what day they want the recipient
notified.

[Katrina Morris]

Hi Jim,

We do not necessarily need a copy of the actual gift certificate. I thought
it would be easy to just add a bcc. But if you believe this poses a security
risk, even though we are the ones selling the gift certificate and therefore
may do whatever we please with them, then just a confirmation would do.
Maybe it could be added into the template to pop out a confirmation email.
Or even simpler, just a log on the 'view certificate' screen that would
print: 'certificate emailed to lkjlkj@lkjlj.com at such and such a date and
time'.

Thanks,

Katrina

"Jim" <jstavast@xmission.com> wrote in message
news:d0sl8q$nvj$1@eval.shopsite.com...

Hi Larry,
Gift certificates are money. For security purposes it was
purposefully designed so that the gift certificate and the code are
only being given to the person for whom it is intended. Just like you
would never give someone the pin number for your credit card, you
should not want anyone but the recipient to receive the code and pin
for the gift certificate.

Both the shopper and the merchant will receive the order email
saying that the gift certificate was purchased. The email gift
certificates can be configured so that they can be sent automatically
at the time the order is placed or manually when the order is
processed. There is an interface to allow the gift certificate to be
resent to the recipient or to the shopper if they did not receive it for
some reason.

Regarding sending a copy of the email to the merchant to verify that
it was sent. If the shopper put a bad email address for the recipent
of the gift certificate the mail server will bounce the message and
the merchant will receive the bounced email thus alerting them of a
problem. There are many reason why a person might not receive
an email including spam filters, not checking their email, problems
with network after the email was sent etc. There is no way that you
can guarantee that someone will receive an email just as you have
no control of a letter after you drop it in the post office mail box.
(Case in point. The other night on the news there was an article
about a postcart received recently that was mailed in 1937. Where
has it been for the last 68 years?)

Can you give us a good case as to why the merchant and purchaser
of a gift certificate would need to get a copy of the certificate? If so
we could consider it for a future release. If you have any other
product suggestions we would be glad to hear about them too.

Jim

Larry Bohen wrote:
Jim, when you say "There is no way to verify that the email was sent or
to have a CD sent to you" I hope you mean that this is not currently
possible with the ShopSite Gift Certificate feature. Getting a copy of
the same email that is sent to the recipient is very important to us. We
currently do not use the ShopSite Gift Certificate feature but I am
thinking about it however this information about emails tells me the
feature is not mature enough for our purposes. We not only want a copy of
the email sent to the recipient, but we also want to CC our customer so
they know the gift certificate email was sent.

I also want the ability to control when the email is sent to the
recipient. Some customers are very specific about what day they want the
recipient notified.

[Katrina Morris]

Jim,

Just a note as to why we need a confirmation...Basically, it is to remove
the human error part of the whole equation. We do not send certificates
until the credit card has been verified and charged, which we do in house,
not online. Therefore, we delay the sending. Now, it could be the case that
an employee would forget to send the email. There is no way at this time to
tell if that happenned. That's a big problem.

Thanks,

Katrina

"Jim" <jstavast@xmission.com> wrote in message
news:d0sl8q$nvj$1@eval.shopsite.com...

Hi Larry,
Gift certificates are money. For security purposes it was
purposefully designed so that the gift certificate and the code are
only being given to the person for whom it is intended. Just like you
would never give someone the pin number for your credit card, you
should not want anyone but the recipient to receive the code and pin
for the gift certificate.

Both the shopper and the merchant will receive the order email
saying that the gift certificate was purchased. The email gift
certificates can be configured so that they can be sent automatically
at the time the order is placed or manually when the order is
processed. There is an interface to allow the gift certificate to be
resent to the recipient or to the shopper if they did not receive it for
some reason.

Regarding sending a copy of the email to the merchant to verify that
it was sent. If the shopper put a bad email address for the recipent
of the gift certificate the mail server will bounce the message and
the merchant will receive the bounced email thus alerting them of a
problem. There are many reason why a person might not receive
an email including spam filters, not checking their email, problems
with network after the email was sent etc. There is no way that you
can guarantee that someone will receive an email just as you have
no control of a letter after you drop it in the post office mail box.
(Case in point. The other night on the news there was an article
about a postcart received recently that was mailed in 1937. Where
has it been for the last 68 years?)

Can you give us a good case as to why the merchant and purchaser
of a gift certificate would need to get a copy of the certificate? If so
we could consider it for a future release. If you have any other
product suggestions we would be glad to hear about them too.

Jim

Larry Bohen wrote:
Jim, when you say "There is no way to verify that the email was sent or
to have a CD sent to you" I hope you mean that this is not currently
possible with the ShopSite Gift Certificate feature. Getting a copy of
the same email that is sent to the recipient is very important to us. We
currently do not use the ShopSite Gift Certificate feature but I am
thinking about it however this information about emails tells me the
feature is not mature enough for our purposes. We not only want a copy of
the email sent to the recipient, but we also want to CC our customer so
they know the gift certificate email was sent.

I also want the ability to control when the email is sent to the
recipient. Some customers are very specific about what day they want the
recipient notified.