Duplicate Orders

[gallery]

We seem to be getting more and more duplicate orders - especially in the
past 50 orders.

Is this easy to do when ordering - or could it be a bug in the system?

We're using ShopSite SC Pro 6.1.1

[Rob]

ShopSite 6.3 added javascript to help prevent duplicate orders. Upgrade if
you can, that should help with this problem.

Rob

"gallery" <m.cannon@comcast.net> wrote in message
news:cugtg1$3qb$1@eval.shopsite.com...

We seem to be getting more and more duplicate orders - especially in the
past 50 orders.

Is this easy to do when ordering - or could it be a bug in the system?

We're using ShopSite SC Pro 6.1.1

[Larry Bohen]

What does the Javascript do? How does it prevent duplicate orders? Alert the
customer? Produce a message? ....?

--
Larry Bohen
www.audiobooksonline.com
"Rob" <rob@mangiafico.net> wrote in message
news:cuh88h$9kv$1@eval.shopsite.com...

ShopSite 6.3 added javascript to help prevent duplicate orders. Upgrade if
you can, that should help with this problem.

Rob

"gallery" <m.cannon@comcast.net> wrote in message
news:cugtg1$3qb$1@eval.shopsite.com...
We seem to be getting more and more duplicate orders - especially in the
past 50 orders.

Is this easy to do when ordering - or could it be a bug in the system?

We're using ShopSite SC Pro 6.1.1

[jim]

A flag is set the first time the "Submit this order" button is pressed.
If it is pressed again the code checks the flag and if it is set it
doesn't process the submit.

Jim

Larry Bohen wrote:

What does the Javascript do? How does it prevent duplicate orders? Alert the
customer? Produce a message? ....?

[Gary]

Does the flag have a time limit?

"jim" <jstavast@xmission.com> wrote in message
news:cuig5a$poe$1@eval.shopsite.com...

A flag is set the first time the "Submit this order" button is pressed.
If it is pressed again the code checks the flag and if it is set it
doesn't process the submit.

Jim

Larry Bohen wrote:
What does the Javascript do? How does it prevent duplicate orders? Alert
the
customer? Produce a message? ....?

[jim]

No, once it is set it is set. If you are familiar with javascript have
a look at the javascript code in the page source of the checkout screen
and you can follow the logic.

Jim

Gary wrote:

Does the flag have a time limit?

"jim" <jstavast@xmission.com> wrote in message
news:cuig5a$poe$1@eval.shopsite.com...

A flag is set the first time the "Submit this order" button is pressed.
If it is pressed again the code checks the flag and if it is set it
doesn't process the submit.

Jim

Larry Bohen wrote:

What does the Javascript do? How does it prevent duplicate orders? Alert

the

customer? Produce a message? ....?

[loren_d_c]

It doesn't need a time limit, it is only valid for that instance of the
checkout screen. Once you go to the next screen (i.e. you get a credit
card processing error or something) and go back, you can click the
submit button again. It is just to prevent someone from doubleclicking
on the submit button or getting impatient waiting for the credit card
gateway to process their card and clicking the button again. This
enhancement/feature has been around for a while (since v6.3, as Rob
mentioned).

-Loren


jim wrote:

No, once it is set it is set. If you are familiar with javascript have
a look at the javascript code in the page source of the checkout screen
and you can follow the logic.

Jim

Gary wrote:

Does the flag have a time limit?

"jim" <jstavast@xmission.com> wrote in message
news:cuig5a$poe$1@eval.shopsite.com...

A flag is set the first time the "Submit this order" button is pressed.
If it is pressed again the code checks the flag and if it is set it
doesn't process the submit.

Jim

Larry Bohen wrote:

What does the Javascript do? How does it prevent duplicate orders?
Alert


the

customer? Produce a message? ....?

[BigBooksandGifts.com]

We got 3 identical orders (with different order numbers) the other day. We had to carefully print out these orders and compare the CC info and transaction ids.... all were exactly the same. The all came in within a second of each other. Is this a bug or was it the way the customer was holding her head when the sun passed behind the moon ? Just kidding about all that stuff. Anyway this is a serious issue as the holidays are fast approaching.

Thanks,

Steve
http://www.bigbooksandgifts.com

OH.. we are on Shopsite 7.1