Credit Card Authorized but no order

[Hal Lier]

We're using SS Pro 7.1.1. and Cybercash. Customer tries to place an
order and his/her credit card is authorized but we never receive the
order in our Back Office. Hold is placed on the customer's credit card
for the amount authorized. We cannot assist the customer and have the
hold removed since we have no record of the order or authorization number.

Any solution to this problem?

Hal Lier
Nefitco.com

[Gary Kennedy]

This can happen if you have AVS turned on to match the Address, zip code or
CVV2 number. The authorization is done first then the AVS and CVV2 are
checked. If they don't match, the customer gets an error message. I have
only the zip code checked because if you check the address and CVV2, too
many orders are rejected.

Gary Kennedy
www.martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. North
Secaucus, NJ 07094

TOLL FREE 1-877-362-7897
Fax 201-319-1446

shoes@martyshoes.com
"Hal Lier" <hal@nefitco.com> wrote in message
news:cr144v$hb1$1@eval.shopsite.com...

We're using SS Pro 7.1.1. and Cybercash. Customer tries to place an order
and his/her credit card is authorized but we never receive the order in
our Back Office. Hold is placed on the customer's credit card for the
amount authorized. We cannot assist the customer and have the hold removed
since we have no record of the order or authorization number.

Any solution to this problem?

Hal Lier
Nefitco.com

[Hal Lier]

Thanks, Gary!

Gary Kennedy wrote:

This can happen if you have AVS turned on to match the Address, zip code or
CVV2 number. The authorization is done first then the AVS and CVV2 are
checked. If they don't match, the customer gets an error message. I have
only the zip code checked because if you check the address and CVV2, too
many orders are rejected.

Gary Kennedy
www.martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. North
Secaucus, NJ 07094

TOLL FREE 1-877-362-7897
Fax 201-319-1446

shoes@martyshoes.com
"Hal Lier" <hal@nefitco.com> wrote in message
news:cr144v$hb1$1@eval.shopsite.com...

We're using SS Pro 7.1.1. and Cybercash. Customer tries to place an order
and his/her credit card is authorized but we never receive the order in
our Back Office. Hold is placed on the customer's credit card for the
amount authorized. We cannot assist the customer and have the hold removed
since we have no record of the order or authorization number.

Any solution to this problem?

Hal Lier
Nefitco.com