Order didn't show up online

[gallery]

My client just received email notification of
an order from his site, but the order did not
show up when he went to the database to
retrieve the credit card information.

Can someone help me with this?

One thing, he has 260 orders in the database
at the time - is there a maximum number of
orders which can be in a database?

ShopSite has been working beautifully for
him for over two years. This is our first
glitch.

Thanks,

Marje

[Andy Fredrick]

I can't say for a maximum, but we have had upwards of 1000 orders in the
order database during our testing phase, with the number of items
varying from 1 to 6. I don't think that is your problem.

gallery wrote:

My client just received email notification of
an order from his site, but the order did not
show up when he went to the database to
retrieve the credit card information.

Can someone help me with this?

One thing, he has 260 orders in the database
at the time - is there a maximum number of
orders which can be in a database?

ShopSite has been working beautifully for
him for over two years. This is our first
glitch.

Thanks,

Marje

[Lonny Morris]

We had this happen on a number of occasions with our previous host,
Comcation, and they could never determine what caused the problem. I
believe it had something to do with their secure server, but they always
denied responsibility. Since we have switched to our new host, Lexiconn, it
has not happened since.

Also, when we download the orders from the database in the BackOffice we
always check the numerical sequence, which is a good method to double check
for missing orders. Also, even when the order would not show up in the back
office we always received the auto confirmation e-mail, which allowed us to
contact our customer and acquire the CC information manually. Just make
sure not to delete those e-mails until you check the numerical sequence.


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Lonny Morris
VP Rex Art
http://www.rexart.com email: service@rexart.com
The world's best online art supply store.
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gallery <m.cannon@home.com> wrote in message
news:9rv0rj$ni8$1@support.shopsite.com...

My client just received email notification of
an order from his site, but the order did not
show up when he went to the database to
retrieve the credit card information.

Can someone help me with this?

One thing, he has 260 orders in the database
at the time - is there a maximum number of
orders which can be in a database?

ShopSite has been working beautifully for
him for over two years. This is our first
glitch.

Thanks,

Marje