Display order format in the customer profile

[Nikolaus Gruchot]

Hi all,

I have noticed that orders displayed in the customer profile display the
shipping address on the left side and the invoice on the right side, whereas
the shopping cart (and checkout screen and confirmation page and thank you
screen) displays the invoice address on the left side and the shipping
address on the right side.

In order to be consistent and help the user to find the information
immediately where he/she is used to it, the default layout of the addresses
in the customer profile should be changed to display shipping on the left
and invoice on the right as well.

There is another flaw in the way the orders are displayed in the customer
profile. We have the items with their value, the shipping costs and the
surcharges displayed, below the surcharge value and before the order total,
there is another row with 0.00 displayed which has no name/designation. I
think it might be the tax field(?) We have the no tax setup in our shop at
all. This additional row with 0.00 does not display in any of the screens of
the order system! This needs correction as well, as it looks unprofessional
to have numbers without any meaning appearing in the orders that can be seen
by the customer.

Thank you for your attention to this,

Niko

[Jim.]

I have verified that the addresses are reversed and I have logged the
issue but I really doubt that any shopper would be bothered by it.
The 0.00 line is for tax and I have logged that issue also.

I presume that you have the locale set to use the 1.000,00 format since
you are in Deutschland. Do the numbers appear using this format when
the shopper sees them when reviewing past order or are they in the
1,000.00 format? (I ask because you mentioned the 0.00).

Jim

Nikolaus Gruchot wrote:

Hi all,

I have noticed that orders displayed in the customer profile display the
shipping address on the left side and the invoice on the right side, whereas
the shopping cart (and checkout screen and confirmation page and thank you
screen) displays the invoice address on the left side and the shipping
address on the right side.

In order to be consistent and help the user to find the information
immediately where he/she is used to it, the default layout of the addresses
in the customer profile should be changed to display shipping on the left
and invoice on the right as well.

There is another flaw in the way the orders are displayed in the customer
profile. We have the items with their value, the shipping costs and the
surcharges displayed, below the surcharge value and before the order total,
there is another row with 0.00 displayed which has no name/designation. I
think it might be the tax field(?) We have the no tax setup in our shop at
all. This additional row with 0.00 does not display in any of the screens of
the order system! This needs correction as well, as it looks unprofessional
to have numbers without any meaning appearing in the orders that can be seen
by the customer.

Thank you for your attention to this,

Niko

[Nikolaus Gruchot]

Hi Jim,

concerning the dot and comma issue... You are right is displays 0,00 as we
are running our shop set to the 1.000,00 format. Since I had a customer from
California last week who was calling us up asking if we would use the comma
in our online shop as he does use the dot (apparently he was worried about
the pricing), I have started to use dots when corresponding with US people.
But this is not good here as it seems to add some confusion. I promise to
type it exactly as it is in the future.

As for the address issue: I am not worried about the customer, but for the
following scenario: We are running printouts of the orders each morning and
then a batch is handed to each employee who is then in charge to cross-check
the addresses, the credibility of the order, the payment information etc.
and then processing the order using our german stock and invoice program and
preparing the paperwork for shipping.

We have days when everybody is working 100% and very accurate and then there
are days when everything happens at once and someone might not be up 100% at
all. Now a customer calls and inquires about the order status (which is
delayed for whatever reason). We can look up most information in our
networked office on the screen immediately, but sometime someone can simple
not locate the information in time or at all (MURPHY!). If possible we ask
our customer to reforward us his email, fax or online order. Now if this
person was to printout the order from the customer profile in the back
office (and the cr order printout looks a lot similar to the order printout
from the back-office) and the information is then in front of somebody who
works from the back-office print-outs each and everyday, I simply know for
sure, that the order will end up being send to the invoice address and the
bill will have the delivery address on it. Customers, employees are all the
same: human beings, so keep it simple, keep it consistent.

Regards,

Niko

"Jim" <jstavast@xmission.com> schrieb im Newsbeitrag
news:c42tnm$d1v$1@support.shopsite.com...

I have verified that the addresses are reversed and I have logged the
issue but I really doubt that any shopper would be bothered by it.
The 0.00 line is for tax and I have logged that issue also.

I presume that you have the locale set to use the 1.000,00 format since
you are in Deutschland. Do the numbers appear using this format when
the shopper sees them when reviewing past order or are they in the
1,000.00 format? (I ask because you mentioned the 0.00).

Jim