Hello everyone:
Thanks for seeing this problem! Does anyone have a problem with IONOS.com regarding the ShopSite email service configuration ports? On January 29, 2024, IONOS.com changed the SMTP ports. It is now port 465 SSL/TLS or 587 STARTTLS.
Before I had port 25 ssl/tls and it was working fine. When you see the Shopsite Pro control panel in the Preference and Hosting Service menu, below you will see the email settings where you can enter the SMTP port and your email and password. But when I enter the port recommended by Ionos.com support (ports 587 STARTTLS and 465 SSl/TLS), in Shopsite, they do not work. Even when I click on test and the message "Test Email Succeeded" appears, my customers do not receive the receipt email when they purchase.
Additionally, when you forget the password you do not receive the email and I have to do it manually.
I have tried all ports and different ways but it doesn't work. I have spoken to IONOS.com support 4 times and they all tell me that they are fine and to contact Shopsite. My local Outlook on my computer works fine with SMTP port 465 SSL/TLS or 587 STARTTLS but when the orders come in, the system sends me an email with the warning "Error details: A problem occurred sending an order notification to the merchant. 55: Failed sending data to the peer
Does anyone have IONOS.com to know if they have the same problem or is it another SMTP port? Thank you so much.
My version of Shopsite Pro is on Linux ShopSite® 64-bit Pro 14.0 sp3 r2. Sorry for my english this is a translator
Very Respectfully & Honestly
Jose