Order processed with bad shipping address

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Metolius Climbing
Posts: 36
Joined: Mon Apr 27, 2009 12:52 pm

Order processed with bad shipping address

Post by Metolius Climbing »

We seem to have found an ordering issue.

We only offer sales to the USA but someone place an order successfully with a Canada address and zip code but said the country was the USA. Because of the odd zip code no shipping cost was calculated. It's easy enough to email the customer and say we can't ship your order, but I wonder if there was a way to reject an order automatically if it has an incorrect zip code?

Thanks!
loren_d_c
Posts: 2572
Joined: Fri Aug 04, 2006 12:02 pm
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Re: Order processed with bad shipping address

Post by loren_d_c »

If you're using UPS you can go to the UPS configuration menu in your ShopSite and check the 'Use UPS Address Validation for City, State & Zip Code' box.

-Loren
Metolius Climbing
Posts: 36
Joined: Mon Apr 27, 2009 12:52 pm

Re: Order processed with bad shipping address

Post by Metolius Climbing »

Perfect, Thanks you!
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