Ordering Options Description not displayed

[FredW]

Hi Folks,

We recently we changed our theme from "line sections" to "familiar" in order to get a responsive design.

We are now finding that the "Ordering Options Description" field does not show up in the shopping cart. We use this field sometimes combined with pull down menus to with shipping situations where we have to estimate the shipping costs.

We need to have the "Ordering Options Description" displayed. How can we get that done?

Thanks in advance,
Fred

[loren_d_c]

Looks like an issue with the new [-- SC_CART_V2 --] tag that outputs the table of products in divs instead of tables for the new responsive themes. The Order Options Description text just isn't being output by this tag, so there is nothing you can do about it right now other than find a different way to communicate that message, or edit the cart template (BB-Cart.sst) to use the old table-based [-- SC_CART --] tag instead. This should be fixed in the next version.

-Loren

[loren_d_c]

Oh, one more option, the [-- SC_CART_V2 --] is new for v12 sp1, so it was not used for any of the previous Responsive Design templates that were added in the original v12 release, so you could check to see if any of those themes would work for you. Those themes were Brownie, Composer, Content Focus, Deskman, Floating Page, Response, Shower, Stripped Down, and Underline.

-Loren

[FredW]

Hi Loren,

Thank you for the prompt and honest reply. While I was waiting for an answer, I was looking at ways around the issue. I found that if I change the Commerce->Order System->Layout Infor shopping cart template to use the 'ResponsiveDesign-Cart.sst, we get the Ordering Option Description is displayed in the cart.

However, I have not done much testing running using a theme of 'familiar' and over-riding the template in the cart. The page display is somewhat different, but close enough to use. My question for you is are there other issues I should be advised of?

I just saw your update to suggest other themes, I'll try some of those to see if they also work.

Just and an FYI, we encountered this issue with sub-products. If I add the subproduct to a page as a product, the Ordering Options Description does display in the page (of the page layout flag is set to display it), but it still does not display in the cart (using the BB-Cart.sst template). Also, using the default themes, I can't get Order Options Description to show up either in the page or the cart for the sub-products or the parent product.

Just providing input for your developers to find and fix the bug easier.

Thanks, let me know what risks I have using a different cart template than the default BB-Cart.sst one for the them.

[loren_d_c]

The cart template is pretty independent from the page and product templates (which are intertwined), so there isn't really any 'risk' in using a cart template from a different theme than used on the rest of the site other than that it will look different than the rest of the site.

-Loren

[FredW]

Thanks again Loren,

I do appreciate (and have come to depend on) your support.

Fred

[FredW]

Loren,

After testing using the only two templates cart templates from earlier versions shows other issues.

Either the Full-Cart.sst or the ResonsiveDesign-Cart.sst gives us the Ordering Options Description in the cart. However, there are other issues with them, other than the display looking different that the product pages.

The ResonsiveDesign-Cart.sst is not responsive. The text does not fit to a smart phone size screen, causing the user to scroll right to see all the text. That is OK for a work-around, not to my preference, but acceptable.

But, more seriously, both of them have issues with the navigation menu bar in the cart. In our Familiar theme, we use popdown sub-menus. On smart phones, and scale down desktop screens, when the menu bar changes to the three-bar menu choice, when one clicks on the three-bar, we get the main menu choices, but the sub-menu choices do not show up. The only menu choice that works is the Home choice and that is because it has no sub-menus for it. I can't see this as a viable work-around.

So, that leaves me changing the BB-Cart.sst to use the old table base [-- SC_CART --]. I looked at modifying the BB-Cart.sst and will admit I'm at loss as to how to do this. I have limited custom template experience and would appreciate some help if possible.

Frustrated and Fried,
Fred

[loren_d_c]

In Merchandising -> Custom Templates -> Shopping Cart using the Copy ShopSite Template function to make a copy of BB-Cart.sst. Then you can edit your copy and replace the 4 instances of [-- SC_CART_V2 --] with [-- SC_CART --] instead. You can choose your new template as the active cart template in Commerce Setup -> Order System -> Layout Info.

Note that this is as far as I can help you, if the results with the [-- SC_CART --] don't look right because the template isn't styled for the table layout, I can't help you, I'm not a designer and not a CSS expert.

-Loren

[FredW]

Thank you Loren, that is just the amount of help I needed. I made the change, tested it and it works.

Appreciate your time and contribution.

Fred

[FredW]

I'm posting this as an FYI in case others stumble across this post.

The suggested work around that Loren suggested does, in fact, create a formatting issue on the checkout page if one configures the items to show an image. Removing the image (option in the cart layout section) appears to be a work-around for the formatting issue.

I would like Shopsite to somehow inform us when they may have the fix available for the BB_Cart.sst. I don't like running a work-around when it is not officially supported.

Thanks
Fred

[ShopSite David]

The fix for this issue should be in the next release for v12. The next release will be v12 sp2 (service pack 2).

[FredW]

Thank you David,

Can you share when sp2 will be available?

Fred

[ShopSite David]

For Linux, probably the end of September or first part of October. Where are you hosted?

[FredW]

David, we are hosted by Lexiconn and we are in communication with them regarding this. We are discussing beta testing it in our test bed site.

Thanks for your reply.
Fred