ShopSite order number format

[shrey123]

Suddenly my ShopSite order number format changed from 4 digit to 10 digit format. I have checked shopsite data directory and noticed that ordernum file is not modified it still have last 4 digit number?

[Jim]

Are the order numbers 10 digit in the back office or just on the email receipt?

The order number in ShopSite will use the file ordernum in the store's data directory which will be incremented for each order.

If it is just on the email receipt then you may have enabled an email receipt from your payment service/credit card processing company.

[shrey123]

Its in shopsite backoffice interface. ordernum file is showing last 4 digit order number

[Jim]

I have never heard of that happening before. Did your host perhaps move your store so you are looking at the wrong data directory? Go to Preferences > Hosting Services and look at the Data Directory field near the bottom of the screen, does it list the same path on the server that you are looking in for the ordernum file?

[shrey123]

Data directory was not moved. Dont know what happened it gain started recording oders in 4 digit format. Hope it stays so.