The struggles of a novice

[jackravi]

Hello everyone, I'm new to this e-commerce world and I desperately need your help.
I'm a starter merchant, and my website is: http://www.thamesanthology.co.uk/shop.html
BUT the "add to cart" button doesn't seem to access my shop anymore, and I really don't know how to fix it and why it happened.
The store URL should be: http://saas.shopsite.com/thames-river-anthology

Also, I wanted to change the logo of the shop, but I don't know how. Also, having read quite a few of your questions, I think my menu is different, e.g. if I go to Preferences I don't have the option Layout settings..

I really hope you can help.
Thanks

JR

[Jim]

You must have turned off the displaying of the shopping cart when an item is added to the cart. The cart is working it is just not displaying.

Go to Commerce Setup > Order System > Shopping Cart and uncheck the 'Do Not display the "Show me my shopping cart" check box' That should cause the cart to display when you add items to the shopping cart.

Here is the add to cart code on your store page.

Code: Select all

<form action="https://saas.shopsite.com/sc/order.cgi" method="post">
<br><input type=hidden name="storeid" value="*30a2757e8305041985a9afa4c1052085b775145cf0c8d91cf462">
<input type=hidden name="dbname" value="products">
<input type=hidden name="function" value="add">
<input type=hidden name="guid" value="8ba2ab10-051b-11e5-bf9f-04012fe20a01">
<input type=image src="https://saas.shopsite.com/shopsite-images/en-US/buttons/oa/black-add-to-cart.png" border="0" align="bottom" alt="Add to Cart" name="Add to Cart">
</form>

I added the following code to a test page with your add to cart code in it and the cart does display.

Code: Select all

<input type=image src="https://saas.shopsite.com/shopsite-images/en-US/buttons/oa/black-view-cart.png" border="0" align="bottom" alt="View Cart" name="View Cart">

So the final complete form is

Code: Select all

<form action="https://saas.shopsite.com/sc/order.cgi" method="post">
<br><input type=hidden name="storeid" value="*30a2757e8305041985a9afa4c1052085b775145cf0c8d91cf462">
<input type=hidden name="dbname" value="products">
<input type=hidden name="function" value="add">
<input type=hidden name="guid" value="8ba2ab10-051b-11e5-bf9f-04012fe20a01">
<input type=image src="https://saas.shopsite.com/shopsite-images/en-US/buttons/oa/black-add-to-cart.png" border="0" align="bottom" alt="Add to Cart" name="Add to Cart">
<input type=image src="https://saas.shopsite.com/shopsite-images/en-US/buttons/oa/black-view-cart.png" border="0" align="bottom" alt="View Cart" name="View Cart">
</form>

When I finally got the cart to display there were 4 products in my cart so each of the times I tried clicking the add-to-cart worked.

You should either add the View Cart code to your form on your html page or add a View Cart button or link some where else on your page so the shoppers can click it to see the shopping cart.

[jackravi]

Thanks very much Jim!
I'm sure I never had 2 buttons, so I must have turned off the displaying of the cart, but if I follow your instructions: Commerce > Order System > Shopping Cart, I don't have any "Show me my shopping cart" option.

I am using ShopSite® Express 12 sp1 r4, StoreID: thames-river-anthology

[Jim]

I'll look into this some more and get back with you.
I created an express store and mine does indeed go to the shopping cart when I click the add to cart button. So I'm not sure what is happening on your store.

In the mean time the best thing to do would be to add a View Cart button or Text to the pages. This could be done either in the same form as the add to cart button as I said in my last post or you can create a link using code like this which can be placed anywhere on the page.

Code: Select all

<a href="http://saas.shopsite.com/sc/order.cgi?storeid=*30a2757e8305041985a9afa4c1052085b775145cf0c8d91cf462&function=show">VIEW CART</a>

[Jim]

Ok, We figured out how the default setting is being wiped out. If in an Express level store you go to the Commerce Setup > Order System > Shopping cart screen and simply save changes the default value of showing the cart when adding a product is cleared. So I have logged a bug to have this fixed but that will take a few days. In the mean time we modified the config file so that it should now show the cart when you add an item to the cart. So go to your store again and add a product to the cart and see that it is working properly.

NOTE: DO NOT GO TO THE COMMERCE SETUP > ORDER SYSTEM > SHOPPING CART screen again until I post that we have patched your store to fix the root problem.

[jackravi]

Thank you very much, it is working now.
But as you said I'll leave the VIEW CART button for now.
I won't go to the commerce setup, coz I won't need to now.
Thanks very much for your help, I would have never figured that out.