Old "Comments" Message Shows Up in New Order

[Larry Bohen]

A customer placed an order in December 2002 and asked in the "Comments"
section of online order that we we ship the order as a gift to another
person.

We received another order from this customer today who says that the message
in her December 2002 order was still in the "Comments" section of the order
placed today. I'm not sure why she didn't erase the message because it came
through on her final order.

Why would the December 2002 "Comments" message still be in the ShopSite
order process?

[jim]

The information is kept in a cookie on the shoppers computer along with
their address information.

Jim

Larry Bohen wrote:

A customer placed an order in December 2002 and asked in the "Comments"
section of online order that we we ship the order as a gift to another
person.

We received another order from this customer today who says that the message
in her December 2002 order was still in the "Comments" section of the order
placed today. I'm not sure why she didn't erase the message because it came
through on her final order.

Why would the December 2002 "Comments" message still be in the ShopSite
order process?

[Larry Bohen]

Information in the "Comments" or "Order Instructions" section of an order
should be deleted or ignored in a subsequent order. Keeping it just confuses
the customer. Should I submit this as an enhancement?

"jim" <jstavast@xmission.com> wrote in message
news:3EB18B05.70908@xmission.com...

The information is kept in a cookie on the shoppers computer along with
their address information.

Jim

Larry Bohen wrote:
A customer placed an order in December 2002 and asked in the "Comments"
section of online order that we we ship the order as a gift to another
person.

We received another order from this customer today who says that the
message
in her December 2002 order was still in the "Comments" section of the
order
placed today. I'm not sure why she didn't erase the message because it
came
through on her final order.

Why would the December 2002 "Comments" message still be in the ShopSite
order process?

[loren_d_c]

It is kept in the cookie not for the next order, but in case the shopper is not
done with the current order. For example, their credit card is declined, so they
have to go back to the checkout page to re-enter a new card number, they will
not have to fill in that field again. Credit card info is not stored in the
cookie for security reasons.

-Loren


Larry Bohen wrote:

Information in the "Comments" or "Order Instructions" section of an order
should be deleted or ignored in a subsequent order. Keeping it just confuses
the customer. Should I submit this as an enhancement?

"jim" <jstavast@xmission.com> wrote in message
news:3EB18B05.70908@xmission.com...
The information is kept in a cookie on the shoppers computer along with
their address information.

Jim

Larry Bohen wrote:
A customer placed an order in December 2002 and asked in the "Comments"
section of online order that we we ship the order as a gift to another
person.

We received another order from this customer today who says that the
message
in her December 2002 order was still in the "Comments" section of the
order
placed today. I'm not sure why she didn't erase the message because it
came
through on her final order.

Why would the December 2002 "Comments" message still be in the ShopSite
order process?

[Larry Bohen]

Once the order is finalized/completed, can any text in the "Comments" and
"Order Instructions" be deleted so they don't appear in a subsequent order?

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3EB1B326.D229D69D@yahoo.com...

It is kept in the cookie not for the next order, but in case the shopper
is not
done with the current order. For example, their credit card is declined,
so they
have to go back to the checkout page to re-enter a new card number, they
will
not have to fill in that field again. Credit card info is not stored in
the
cookie for security reasons.

-Loren


Larry Bohen wrote:

Information in the "Comments" or "Order Instructions" section of an
order
should be deleted or ignored in a subsequent order. Keeping it just
confuses
the customer. Should I submit this as an enhancement?

"jim" <jstavast@xmission.com> wrote in message
news:3EB18B05.70908@xmission.com...
The information is kept in a cookie on the shoppers computer along
with
their address information.

Jim

Larry Bohen wrote:
A customer placed an order in December 2002 and asked in the
"Comments"
section of online order that we we ship the order as a gift to
another
person.

We received another order from this customer today who says that the
message
in her December 2002 order was still in the "Comments" section of
the
order
placed today. I'm not sure why she didn't erase the message because
it
came
through on her final order.

Why would the December 2002 "Comments" message still be in the
ShopSite
order process?

[Chris]

OK, I'm still new to Javascript and all, but couldn't the cookie be set to
expire after a certain time period? What is the default for the cookie
expiration?

Larry Bohen wrote:

Once the order is finalized/completed, can any text in the "Comments" and
"Order Instructions" be deleted so they don't appear in a subsequent order?

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3EB1B326.D229D69D@yahoo.com...
It is kept in the cookie not for the next order, but in case the shopper
is not
done with the current order. For example, their credit card is declined,
so they
have to go back to the checkout page to re-enter a new card number, they
will
not have to fill in that field again. Credit card info is not stored in
the
cookie for security reasons.

-Loren


Larry Bohen wrote:

Information in the "Comments" or "Order Instructions" section of an
order
should be deleted or ignored in a subsequent order. Keeping it just
confuses
the customer. Should I submit this as an enhancement?

"jim" <jstavast@xmission.com> wrote in message
news:3EB18B05.70908@xmission.com...
The information is kept in a cookie on the shoppers computer along
with
their address information.

Jim

Larry Bohen wrote:
A customer placed an order in December 2002 and asked in the
"Comments"
section of online order that we we ship the order as a gift to
another
person.

We received another order from this customer today who says that the
message
in her December 2002 order was still in the "Comments" section of
the
order
placed today. I'm not sure why she didn't erase the message because
it
came
through on her final order.

Why would the December 2002 "Comments" message still be in the
ShopSite
order process?

[Brandon Eley]

I thought it was like 7 days or something... months is rediculous. I
think there is somewhere you can set it in SS though...

Chris wrote:

OK, I'm still new to Javascript and all, but couldn't the cookie be set to
expire after a certain time period? What is the default for the cookie
expiration?

Larry Bohen wrote:


Once the order is finalized/completed, can any text in the "Comments" and
"Order Instructions" be deleted so they don't appear in a subsequent order?

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3EB1B326.D229D69D@yahoo.com...

It is kept in the cookie not for the next order, but in case the shopper

is not

done with the current order. For example, their credit card is declined,

so they

have to go back to the checkout page to re-enter a new card number, they

will

not have to fill in that field again. Credit card info is not stored in

the

cookie for security reasons.

-Loren


Larry Bohen wrote:


Information in the "Comments" or "Order Instructions" section of an

order

should be deleted or ignored in a subsequent order. Keeping it just

confuses

the customer. Should I submit this as an enhancement?

"jim" <jstavast@xmission.com> wrote in message
news:3EB18B05.70908@xmission.com...

The information is kept in a cookie on the shoppers computer along

with

their address information.

Jim

Larry Bohen wrote:

A customer placed an order in December 2002 and asked in the

"Comments"

section of online order that we we ship the order as a gift to

another

person.

We received another order from this customer today who says that the

message

in her December 2002 order was still in the "Comments" section of

the

order

placed today. I'm not sure why she didn't erase the message because

it

came

through on her final order.

Why would the December 2002 "Comments" message still be in the

ShopSite

order process?

--
Brandon Eley
2BigFeet.com
brandon@2bigfeet.com
www.2bigfeet.com

[Guest]

The length of time a non-completed shopping cart is kept can be
configured on the Commerce Setup > Order System Screen. This has little
or nothing to do with the cookies on the shopper browser.

I set my browser to prompt when a cookie is about to be set and the main
cookie that contains the shoppers address and the Comments has an
expiration date of 1 year.

Jim

Brandon Eley wrote:

I thought it was like 7 days or something... months is rediculous. I
think there is somewhere you can set it in SS though...

Chris wrote:

OK, I'm still new to Javascript and all, but couldn't the cookie be
set to
expire after a certain time period? What is the default for the cookie
expiration?

Larry Bohen wrote:


Once the order is finalized/completed, can any text in the "Comments"
and
"Order Instructions" be deleted so they don't appear in a subsequent
order?

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3EB1B326.D229D69D@yahoo.com...

It is kept in the cookie not for the next order, but in case the
shopper


is not

done with the current order. For example, their credit card is
declined,


so they

have to go back to the checkout page to re-enter a new card number,
they


will

not have to fill in that field again. Credit card info is not stored in


the

cookie for security reasons.

-Loren


Larry Bohen wrote:


Information in the "Comments" or "Order Instructions" section of an


order

should be deleted or ignored in a subsequent order. Keeping it just


confuses

the customer. Should I submit this as an enhancement?

"jim" <jstavast@xmission.com> wrote in message
news:3EB18B05.70908@xmission.com...

The information is kept in a cookie on the shoppers computer along


with

their address information.

Jim

Larry Bohen wrote:

A customer placed an order in December 2002 and asked in the


"Comments"

section of online order that we we ship the order as a gift to


another

person.

We received another order from this customer today who says that the


message

in her December 2002 order was still in the "Comments" section of


the

order

placed today. I'm not sure why she didn't erase the message because


it

came

through on her final order.

Why would the December 2002 "Comments" message still be in the


ShopSite

order process?

[loren_d_c]

The setting in Commerce Setup -> Order System for days to keep
unfinished shopping carts (Pro-only) DOES affect *A* cookie, just not
the cookie originally the reason for this thread. It affects the length
of time the shopping cart ID cookie is valid, but not the address
cookie, which as Jim mentioned is set to about a year, and the time on
the address cookie cannot be modified by a setting anywhere.

-Loren



jstavast@xmission.com wrote:

The length of time a non-completed shopping cart is kept can be
configured on the Commerce Setup > Order System Screen. This has little
or nothing to do with the cookies on the shopper browser.

I set my browser to prompt when a cookie is about to be set and the main
cookie that contains the shoppers address and the Comments has an
expiration date of 1 year.

Jim

Brandon Eley wrote:

I thought it was like 7 days or something... months is rediculous. I
think there is somewhere you can set it in SS though...

Chris wrote:

OK, I'm still new to Javascript and all, but couldn't the cookie be
set to
expire after a certain time period? What is the default for the cookie
expiration?

Larry Bohen wrote:


Once the order is finalized/completed, can any text in the
"Comments" and
"Order Instructions" be deleted so they don't appear in a subsequent
order?

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3EB1B326.D229D69D@yahoo.com...

It is kept in the cookie not for the next order, but in case the
shopper



is not

done with the current order. For example, their credit card is
declined,



so they

have to go back to the checkout page to re-enter a new card number,
they



will

not have to fill in that field again. Credit card info is not
stored in



the

cookie for security reasons.

-Loren


Larry Bohen wrote:


Information in the "Comments" or "Order Instructions" section of an



order

should be deleted or ignored in a subsequent order. Keeping it just



confuses

the customer. Should I submit this as an enhancement?

"jim" <jstavast@xmission.com> wrote in message
news:3EB18B05.70908@xmission.com...

The information is kept in a cookie on the shoppers computer along



with

their address information.

Jim

Larry Bohen wrote:

A customer placed an order in December 2002 and asked in the



"Comments"

section of online order that we we ship the order as a gift to



another

person.

We received another order from this customer today who says that
the



message

in her December 2002 order was still in the "Comments" section of



the

order

placed today. I'm not sure why she didn't erase the message because



it

came

through on her final order.

Why would the December 2002 "Comments" message still be in the



ShopSite

order process?

[Larry Bohen]

I have submitted the following request to ShopSite at
http://www.shopsite.com/help/contact/enhancement.html. I request that
information in the "Comments" or "Order Instructions" section of an order be
deleted when the online order process is final/complete.

I request that others submit this to ShopSite as well.

"Loren" <loren_d_c@yahoo.com> wrote in message
news:b8v1n1$asj$1@support.shopsite.com...

The setting in Commerce Setup -> Order System for days to keep
unfinished shopping carts (Pro-only) DOES affect *A* cookie, just not
the cookie originally the reason for this thread. It affects the length
of time the shopping cart ID cookie is valid, but not the address
cookie, which as Jim mentioned is set to about a year, and the time on
the address cookie cannot be modified by a setting anywhere.

-Loren



jstavast@xmission.com wrote:
The length of time a non-completed shopping cart is kept can be
configured on the Commerce Setup > Order System Screen. This has little
or nothing to do with the cookies on the shopper browser.

I set my browser to prompt when a cookie is about to be set and the main
cookie that contains the shoppers address and the Comments has an
expiration date of 1 year.

Jim

Brandon Eley wrote:

I thought it was like 7 days or something... months is rediculous. I
think there is somewhere you can set it in SS though...

Chris wrote:

OK, I'm still new to Javascript and all, but couldn't the cookie be
set to
expire after a certain time period? What is the default for the cookie
expiration?

Larry Bohen wrote:


Once the order is finalized/completed, can any text in the
"Comments" and
"Order Instructions" be deleted so they don't appear in a subsequent
order?

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3EB1B326.D229D69D@yahoo.com...

It is kept in the cookie not for the next order, but in case the
shopper



is not

done with the current order. For example, their credit card is
declined,



so they

have to go back to the checkout page to re-enter a new card number,
they



will

not have to fill in that field again. Credit card info is not
stored in



the

cookie for security reasons.

-Loren


Larry Bohen wrote:


Information in the "Comments" or "Order Instructions" section of an



order

should be deleted or ignored in a subsequent order. Keeping it just



confuses

the customer. Should I submit this as an enhancement?

"jim" <jstavast@xmission.com> wrote in message
news:3EB18B05.70908@xmission.com...

The information is kept in a cookie on the shoppers computer along



with

their address information.

Jim

Larry Bohen wrote:

A customer placed an order in December 2002 and asked in the



"Comments"

section of online order that we we ship the order as a gift to



another

person.

We received another order from this customer today who says that
the



message

in her December 2002 order was still in the "Comments" section of



the

order

placed today. I'm not sure why she didn't erase the message
because



it

came

through on her final order.

Why would the December 2002 "Comments" message still be in the



ShopSite

order process?

[Guest]

Larry Bohen wrote:

I have submitted the following request to ShopSite at
http://www.shopsite.com/help/contact/enhancement.html. I request that
information in the "Comments" or "Order Instructions" section of an order be
deleted when the online order process is final/complete.

I request that others submit this to ShopSite as well.

One request is all that is needed. We'll look at it for a future
release.

Jim