Critical Issues

General ShopSite user discussion

Critical Issues

Postby Paula » Thu Feb 27, 2014 12:31 pm

Issue resolved.
Last edited by Paula on Thu Feb 27, 2014 2:34 pm, edited 1 time in total.
Paula
 
Posts: 273
Joined: Tue Mar 20, 2012 5:35 pm

Re: Critical Issues

Postby Paula » Thu Feb 27, 2014 12:33 pm

Also, and assuming I keep PayPal Advanced, is there a way to change it so the options aren't:

PayPal or credit cards
PayPal.

I think this is confusing to buyers.

Thanks,
Paula
 
Posts: 273
Joined: Tue Mar 20, 2012 5:35 pm

Re: Critical Issues

Postby Paula » Thu Feb 27, 2014 12:35 pm

Also got this from a customer. I'm assuming it's because item was out of stock or low on inventory? Or related to PP Advanced?

"I tried ordering multiple items on line but your order site only allowed three items. It kept bumping any other additional orders. Assuming its a glitch on your webpage."
Paula
 
Posts: 273
Joined: Tue Mar 20, 2012 5:35 pm

Re: Critical Issues

Postby ShopSite Lauren » Thu Feb 27, 2014 12:37 pm

I don't know about the error and why PayPal Advanced isn't working, but for your second question, once you have PayPal Advanced working correctly, I would turn off PayPal Standard completely. That way all orders go through PayPal Advanced, and with PayPal Advanced, customers will have the option to pay with their credit card or their PayPal account.
- ShopSite Lauren
Contact me for help with any of your
custom ShopSite template questions.
ShopSite Lauren
 
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Re: Critical Issues

Postby Paula » Thu Feb 27, 2014 1:05 pm

Thanks, Lauren! It is now fixed. I was able to find and fix the problem with the help of Shopsite & PayPal.

In case anyone is having similar issues, this is what my problem and fix was: Turns out that when you change your password in PayPal Manager, you also have to change the password to match in Shopsite's backend for PP Advanced configuration. Makes perfect sense.

Thanks for your help.
Paula
 
Posts: 273
Joined: Tue Mar 20, 2012 5:35 pm


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