Display Merchant Alerts to Customer

[JCGrafted]

We are using shopsite 11 pro for our shopping cart and Authorize.net for CC processing.

When our customers are declined they get directed back to our store with no explanation. Is there a way to remedy this?

I can see the errors in the Authorize.net and the shopsite C-Panels. Is there a way to display to the customer that they have been declined?

[Jim]

You can go to Commerce Setup > Payment Setup and in the Authorize.net config section check the Display Error Details box. That will add more information to the generic error message about checking Credit card number, cvv2 value etc that displays on the checkout screen when there is a problem. Generally that type of message is more than most shoppers would need to see but that is the only way to display additional info about why the payment didn't go through. The messages are generally short and not always clear as to what happened but it may be enough info to let the shopper know what might be wrong.

[JCGrafted]

The Display Error Details box is already checked. The problem is not that the customer is not receiving enough information, the problem is the customer is not receiving any information. They are just being redirected back to the check out page with no explanation.

[loren_d_c]

Are you using a custom shopping cart template? If so, it is possible that the designer of your cart template left out the tag that outputs any error messages/warnings that should be displayed. I think that would be the [-- ShopSiteMessages --] tag, and to show up on the checkout page it would need to be in the [-- DEFINE Shipping --] section of the shopping cart template.

-Loren

[JCGrafted]

That was the problem. Thanks Loren.

I used one of the existing custom shopping cart templates and altered it. But I did not remove the [-- ShopSiteMessages --] tag. It was just not in there. Someone might want to review the templates. Sorry, I do not remember what the original was called. Mine is called JC_Cart_sc_default.sst. The name of mine is probable taken from the original if that helps.

[Jim]

I checked the sc_default template in my test store and it does have the [-- ShopSiteMessages --] for the shopping cart, billing and confirmation screens. So it must have accidentally got removed from your modified version of the template.

[JCGrafted]

Thanks Jim. You guys do great work.