configure different email address for reviews invitation

General ShopSite user discussion

configure different email address for reviews invitation

Postby hammer » Thu Jun 27, 2013 8:04 am

Hello,

Is there a way to configure a different Merchant email address for delivery of the invitation to write a product review. Right now it is going out from our main sales email address used to manage orders. Sometimes customers respond with comments or questions to the email review invitation that the order handlers have no reason to see. If customers respond directly to the email invitation rather than write a review, I would like the reply address to be different so that it goes to the person who handles reviews.

I am running ShopSite v11 sp2 r3

Thank you.
hammer
 
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no-reply address for review invitation

Postby hammer » Fri Jun 28, 2013 9:48 am

Hello

So I have no responses about my question. So I may surmise that there is now way to configure a no-reply email address for the Shopsite email invitation to write a review?
hammer
 
Posts: 127
Joined: Thu Mar 17, 2011 8:22 am

Re: configure different email address for reviews invitation

Postby Jim » Tue Jul 02, 2013 12:33 pm

I've been on vacation so haven't been able to check the forum.
You are correct there is no where to set a different email address for the reviews emails. The merchant email address configured on Preferences > Hosting Services (or Commerce Setup > Order System > Emails) is used.
Jim
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Re: configure different email address for reviews invitation

Postby hammer » Tue Jul 02, 2013 12:55 pm

Thank you, Jim. That would be a good feature to add to the list as often the sales people would have nothing to do with managing reviews. Right now they go to the sales staff who often have no idea how to handle those messages.
hammer
 
Posts: 127
Joined: Thu Mar 17, 2011 8:22 am


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