Free shipping problem after 11.2 upgrade

[gene88]

HI,

After upgrading to V11.2, I notice our products that include free shipping, (as specified in each product info screen "No Shipping Charges: Check here to NOT apply shipping charges on this product") are now showing a shipping drop-down box on the checkout screen. The customer must now select a shipping method before proceeding. This was not the case before the upgrade.

Any help in resolving this would be greatly appreciated.

Thanks,
Gene

[Jim]

What is the url to your store? What is a product that I could try adding to the cart to see the problem?
Where is it hosted?
What version of ShopSite was it prior to the upgrade?
Have you changed any shipping methods since the upgrade (or before the upgrade) that would have made a shipping field required?
Have you enabled the Free Shipping feature or a Free Shipping coupon option?
Does the product in question still have the free shipping option checked?

[gene88]

Hi Jim,

I think I found the problem. (Embarrassingly, this is the same issue that came up after a previous upgrade that I had forgotten about).

It looks like the problem occurs because we use order anywhere links. So all our links point to a V11.0 URL instead of the new V11.2 URL.

Last time I had to change all our cart links. I wonder if there is a way for our ISP to fix this with a re-direct or something. Any ideas??

Thanks,
Gene

[Jim]

We implemented an workaround for one host who moved stores from one directory to another when they upgraded. I think that was implemented in 11 sp2. It required putting a special order.cgi in the old store's shopping cart cgi directory that would tell the add to cart code to go to the new installed location if the store had been move. I don't remember all of the details about what needed to be done but they were given to our biggest partner that moves stores when they upgrade them. My guess is that they are hosting your store. But if they didn't put the patched version of order.cgi in the old store location then it won't know to redirect to the new location. You could check with them to see if that was done but if you have already fixed your urls it wouldn't make any difference for you now.

[gene88]

Thanks Jim,

I am checking with them.



Gene