Not getting emails when new orders are placed?

[kbeals22]

I used to get an email everytime an order was placed. This stopped last Tuesday apparently. Today I logged in and found 14 orders that I hadn't been notified about. My email hasn't changed and it is still listed correctly in the system. Does anyone know if there is a glitch or if there is a way to fix this?

Thanks so much!

[Jim]

ShopSite passes the emails to your email client (sendmail or smtp) and has no control after that. So if it was working and has stopped there is probably a problem with your sendmail application or perhaps the mail is being filtered out by spam filter. You should check with your host and see if there are any errors being reported in the mail logs. You can also send a test email by going to diagnose.cgi at your backoffice url. (replace the start.cgi in the url with diagnose.cgi) and near the bottom is a section where you can send a test email. That may give you an indication of what is happening.

[kbeals22]

So if the test email is not going through, it would be a problem with my email host?

[kbeals22]

This is the error message:
Hi. This is the qmail-send program.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<thetreehouseinc1@aol.com>:
64.12.90.1 failed after I sent the message.
Remote host said: 521 5.2.1 Email fails this check...decline

--- Below this line is a copy of the message.

Return-Path: <anonymous@thetreehouseinc.net>
Received: (qmail 40357 invoked by uid 2711); 15 Nov 2012 17:49:21 -0000
Date: 15 Nov 2012 17:49:20 -0000
Message-ID: <20121115174920.40354.qmail@thetreehouseinc.net>
From: thetreehouseinc1@aol.com
To: thetreehouseinc1@aol.com
Subject: E-mail Test

This is a test E-mail message.

[loren_d_c]

This is the error message from the AOL mail server when it rejected the email:

521 5.2.1 Email fails this check...decline

So it's AOL that is not accepting the email for some reason. Try sending to a different (non-AOL) email address. Your IP (or an entire block of IPs from your hosting provider) may be on AOL's spam list or something.

-Loren

[robm]

If your merchant email address is set to an aol.com address, AOL will likely reject these emails as the from: address says aol.com, but the email did not originate from an AOL server.

The best workaround is to use an email address at your domain, and then forward that address to your AOL.com address. That should fix the issue.

Rob