Bar appears above SKU# in all product more information pages

[MarkMcG]

I have an issue with a vertical line | appearing centered directly above all my product SKU#s on ALL MORE INFORMATION PAGES.
I'm using the 3Column.sst template but have tried changing templates and it still appears regardless of template choice.

I upgraded to the latest version of ShopSite pro this week and the lines have appeared since the upgrade.
My provider seems to no nothing about how to fix this. All they want to do is sell me design work.

Any clues as to what is causing this and how to eliminate the line. Everything seems to function properly, it just doesn't look right.

Example of undesirable vertical line that is between product name and sku# on all more info pages:

Name of product
|
sku1111

[Jim]

The vertical bar is caused by a hard coded | character in the template. The bar was intended to be part of the Product Reviews feature which was added to ShopSite 11 sp2.
If the Product Reviews feature is enable you would see something like "Write a review | Read all reviews" where the vertical bar separates the two options. The only way to currently get rid of the bar is to edit the template that is displaying it and remove it from the template. If you have a Pro level store you could enable the reviews feature and the bar would then make more sense.

I tried to find where in the template the | is coming from but my store has been updated with a template that had the problem fixed. If you make a copy of the 3Column-Product.sst under Merchandising > Custom Templates > Products > Copy ShopSite template you can then look for "REVIEWS_WRITE_REVIEW_LINK" and the | character would be somewhere close to that. There are several instances of that template tag so you would want to check all of them and remove the |. Once you have edited your copy of the template you can copy it again and give it the name 3Column-Product.sst and it will override the ShopSite provided template. Note that if you override the ShopSite template future ShopSite changes won't display in your store but you could remove/rename your template and the ShopSite version would then be in affect. This will be fixed in a future version of ShopSite (as I mentioned it doesn't happen in my store.) so when your store is upgraded to a future version the issue will be resolved.

Note: you can see a list of new features at http://shopsite.com/help/11.2/en-US/new-features.html

[MarkMcG]

Thanks for the information. I do appreciate your time and effort.

I like the 3Column.sst theme I've chosen for my store. This look works well for our business.
However, It makes no sense to me why this bar wouldn't just become invisible if one has chosen not to use "reviews"

You note that: "This will be fixed in a future version of ShopSite (as I mentioned it doesn't happen in my store.)
What is the latest version of ShopSite? I'm using ShopSite® Pro 11 sp2 r4 What version are you using?
I just had our provider update me to this version this week and thats when I noticed this bar issue.
The bar did not appear in the previous version of ShopSite Pro 11.

[Jim]

The bar did not appear in previous versions because the Product Reviews feature did not exist in previous versions. It was an oversight that the bar was left on the page even if reviews were not enable. As I mentioned it will be fixed in a future release but you can edit the template and get rid of it now if you would like. The reason it doesn't appear in my store is because I use that store for testing development code for future releases. The latest release is Version 11sp2r4.1, but the problem will exist in any 11sp2r4 or 11sp2r4.1 store because the change was not made until after that version was released.

[MarkMcG]

OK, THANKS, I glad I found this forum.
I'll see if I can copy the template and try that and if I'm not successful with that I'll wait for the update.
THANKS AGAIN for the prompt attention to my issue.

[MarkMcG]

Jim,
I removed the | from the original template as you suggested and IT WORKS!
It was a little tricky finding the 2 instances within the code but I did and it works.
This was a great lesson in copying and replacing an original template.
THANKS for the tips. This is exactly what I needed to know.