A customer said when she tried to make a purchase, after pressing the "Submit Order" icon, she got a blank page, even after I asked her to wait a few seconds. When I just tried pressing "Submit Order" on my end, the PayPal/payment page does show up, although it take a couple seconds longer to appear.
Are there any known issues regarding this, or could it be just her computer, which she is using at work? I received other orders just fine.
I am a little concerned with the PayPal page taking a couple seconds longer to load. Is this due to the recent upgrades?
Thoughts?
Thanks.
PayPal/Cart Issues?
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Jim
- Site Admin
- Posts: 4953
- Joined: Fri Aug 04, 2006 1:42 pm
- Location: Utah
Re: PayPal/Cart Issues?
According to emails that I have received today from PayPal, they are having some issues. The subject of the first email was "Notification: Some Impact to Express Checkout - Oct 22 - Live Site" The subject of the last email was "Substantial Impact to Express Checkout - Oct 22-LIve Site". So it looks like things are getting worse not better.
The footer of the email says:
If you have questions, contact PayPal Merchant Technical Services by filing a ticket; refer to PP-LIVE-2948.
We apologize for any inconvenience and thank you for your understanding.
The filing a ticket was a link to https://ppmts.custhelp.com/
So that should be your first action if things don't clear up shortly.
The footer of the email says:
If you have questions, contact PayPal Merchant Technical Services by filing a ticket; refer to PP-LIVE-2948.
We apologize for any inconvenience and thank you for your understanding.
The filing a ticket was a link to https://ppmts.custhelp.com/
So that should be your first action if things don't clear up shortly.
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Paula
- Posts: 273
- Joined: Tue Mar 20, 2012 5:35 pm
Re: PayPal/Cart Issues?
I don't use Express, but I contacted PayPal just to advise them. Thanks.