Fedex Blocking a Zip Code

[hammer]

Hello. We are using the FedEx gateway for real time shipping quotes. Yesterday a valid zip code was blocked. We checked the zip code on our manual FedEx Terminal and it was accepted. Here is the error we get back:

"FedEx Shipping: Unable to match postal code '39819' to a state or province."

Can someone try that zip code in their ShopSite system using FedEx to see if it is accepted.

I would welcome any ideas for how to check/debug this or where to start. Is there a particular number at FedEx for checking the FedEx gateway?

[Jim]

It gives the error message you posted.

Since ShopSite is passing the zipcode to FedEx and they are the ones returning the error it is a problem on the FedEx server. I don't know how recently that zipcode was created but it may be new and they haven't added it to their zipcode tables yet.

I tried the same zip with UPS and USPS and both of those returned rates.

I asked our developer to see if he can log what is being sent to FedEx for that zip and what is actually being returned, just in case there is a problem on the ShopSite side. If nothing turns up then your best bet would be to contact FedEx and let them know they have a problem.

[loren_d_c]

Do you have access to the data directory of your ShopSite store? If you do, then you can edit the text file there called state_zips.dat and find the line that currently looks like:

|GA 30???,31???

and change it to:

|GA 30???,31???,398??

-Loren