recaptcha error on checkout

[dlundell]

Hi there,

I'd had a customer call this morning with a Shopsite checkout issue that I'd not come across before.

Excuse that this is a bit vague, but this is about all the information I was able to get from him on the phone (he was anxious to get on with his order, which we ended up taking over the phone). I would liked to have gotten a screen shot, but wasn't able to.

He'd apparently submitted his address and credit card information (Canada, if that matters), and on submission, got a screen with the yellow triangle warning icon, and message ' Please copy the words from the image'. It sounded like it may have been referring to a recaptcha image. (Other than the product review feature, which we have disabled, I'm not aware of another recaptcha function in Shopsite.)

Any ideas what he might have been running into?

Thanks,

Don

[ShopSite Nicole]

Don,

There is the option under Commerce Setup > Payment Setup to turn on the Human Validation feature. This feature does use a recaptcha image if turned on. It can be configured to never display, always display, or only display after a certain number of failed checkout attempts.