Shopsite Updates - Questions

[Paula]

Was able to download the new version today. Yay!

Love the product reviews and Pinterest capabilities! Nice job on the updates. Just a few questions:

1. On my More Info page, it says Reviews, then below that, | No Reviews for this Product below the add to cart/product. This is where I want it. However, the | No Reviews for this Product is also placed below the title/above the description of the item. I don't want it to appear up here, and not sure why this appears in two places. I don't see a way to get rid of the top wording. Is it possible to do this?

2. I'm assuming there is no way to get rid of the (|) the appears before the No reviews for this product?

3. You may not know the answer to this, but just wondering how most stores handle their reviews; i.e. do they let anyone review then moderate, just let customers review and don't moderate, etc.?

4. I don't see a way to change alignment of the social media icons. My info pages have the Facebook icon, then Twitter and Pinterest icons below that. Is there a way to have them all line up in one row?

Thanks,

[Jim]

1. You just need more content on your page to see why it is in two places. Go to amazon.com and look at a product. At the top of the page will be a reviews section just below the product name. Then there is a bunch of content, frequent bought products, related items, etc. then at the bottom the Customer Reviews section again.
The way to remove it would be to edit the reviews template. If you don't want the No reviews for this product to appear you could also write a review for it. I'm sure a lot of sites do that just to make their products look good.

2. This is a bug which has been reported and will be addressed in a future release.

3. Don't know the answer to that one. I would leave it open for anyone and then moderate for a while. If you start getting spam posts you can always remove them and make it so only shoppers who have purchase can give a review.

4. I believe there are styles associated with the various icons so you could modify the styles to arrange them as you like.

[Paula]

Thanks, Jim. Now I see what you mean. I will leave the review system open and see how it goes; but will moderate before posting. I do this for my blog, too, since there is sooo much spam out there.

It's not a huge deal, but I'm not following on how to change icon styles. Do I do this individually, ie. FB, Twitter, Pinterest? Because I don't see any variations.

[Jim]

There are template tags that display the various Social media images and their respective code. See the section Social Media on http://shopsite.com/help/11.2/en-US/templates/custom.template.cheatsheet.all.html for a list of the template tags.
In addition there is an option "reverse" to the [-- SOCIAL_FOLLOW --] tag which is not documented. The tag [-- SOCIAL_FOLLOW --] displays the images in a left to right order (Facebook, Twitter, GooglePlus, Pinterest). If you add the "reverse" option it switches the order to the exact opposite (Pinterest, GooglePlus, Twitter, Facebook). As the help page explains using the [-- SOCIAl_FOLLOW --] tag is equivalent to [-- Facebook_Follow --][-- Twitter_Follow --][-- GooglePlus_Follow --][-- Pinterest_Follow --] and the reverse option would be the same as those tags in reverse order. The advantage of using the [-- Social_Follow --] tag is that when a new "Social Media" app comes allong and it is added to ShopSite you would just have to enable the feature and publish and it would display. Using the individual tags you would need to modify your template and add the new tag and any associated formatting.

Since I don't know which template you are using or if it is using the individual tags or the combined tag it is hard to say what the styles would be. In my test store with the Curved theme enabled this is the code generated by the the [-- Social_Follow --] tag

Code: Select all

<span id="social_media">
    <a href="http://my.domain.com/index.html" class="social_follow fb_follow" target="_blank">  <img class="social_follow fb_follow" src="http://my.domain.com/shopsite-images/en-US/logo/facebook.png" alt="Like our Facebook Page" title="Like our Facebook Page"></a>
    <a href="http://twitter.com/jim" class="social_follow twtr_follow" target="_blank"><img class="social_follow twtr_follow" src="http://my.domain.com/shopsite-images/en-US/logo/twitter.png" alt="Follow us on Twitter" title="Follow us on Twitter"></a>
    <a class="social_follow gplus_follow" href="https://plus.google.com/1234/about" target="_blank"><img class="social_follow gplus_follow" src="http://my.domain.com/shopsite-images/en-US/logo/googleplus.png" alt="Follow us on Google Plus" title="Follow us on Google Plus"></a>
     <a href="http://pinterest.com/jim/" class="social_follow pt_follow" target="_blank"><img class="social_follow pt_follow" src="http://my.domain.com/shopsite-images/en-US/logo/pinterest.png" alt="Follow me on Pinterest" title="Follow me on Pinterest" /></a>
</span>

So there is a style for the span called social_media, a style for facebook "social_follow fb_follow" , a style for twitter ocial_follow twtr_follow, as style for GooglePlus "social_follow gplus_follow" and a style for pintrest "social_follow pt_follow". So those (or the equilivant ones in your template) would be what you would need to edit to make changes to the layout.

[Jim]

I noticed in another post that you said you were using ShopSite 11 Pro, if you just have ShopSite 11 and not ShopSite 11sp2 you won't have the [-- SOCIAL_FOLLOW --] tag since it was just added in 11sp2. You wouldn't have Pinterest either so if you have that you have 11sp2.

[Paula]

Sorry I wasn't clearer. I do have SS 11sp2. Love it.

I will look a the info you provided. I notice that when I go to any one of my More Info pages, it takes a split second for the Facebook icon to appear. I'm assuming this is something I can't control on my end?

I noticed in another post that you said you were using ShopSite 11 Pro, if you just have ShopSite 11 and not ShopSite 11sp2 you won't have the [-- SOCIAL_FOLLOW --] tag since it was just added in 11sp2. You wouldn't have Pinterest either so if you have that you have 11sp2.

[Jim]

Paula,
Since the images are loading from the various social media companies servers there could be a delay in images loading. You are correct that there isn't anything that can be done to speed it up.