digital download sent to wrong email address

[JCGrafted]

This has happened more than once. A customer enters the wrong email address, ie @gmai.com (missing L) instead of @gmail.com. ShopSite attempts to email the customer the digital download they have just purchased but, of course, they never get it. We get a copy of their email and can just forward it to the correct address but this does not work if the time allotted for the download has expired. If I go to the control panel and look at their order I can press the Send Key button but this only re-sends to the wrong email address. I cannot find a way to change the customer email and I do not get a copy of this email to forward on.

The solution I am presently using is to make a fake order that we do not process and forward the links from that order to the customer. I do not like this solution because the fake orders shows up in our accounting.

Two possible solutions that so far I have not been able to implement:

1) a way to produce a new digital download that I can pass on to the customer
2) a way to change the customer email address

[loren_d_c]

You can't change the email address in the order, but you can send a new download link to the shopper's correct email address (or to yourself to forward to the shopper's correct email address) by going to the Commerce Setup -> Digital Download menu, selecting the file(s) that they purchased, and click the Send Keys button, then enter the email address you want to send the download link(s) to. You can do this at any time for any email address, they do not have to have placed an order in ShopSite (for example, you could get a phone order and still send download links to their email address).

-Loren

[JCGrafted]

Perfect! Thanks Loren.