Automated Tracking Information Notifications to Customers

[gmgottlieb]

Strongly suggest you add a feature to automatically notify customers by e-mail of order shipment date and tracking information entered into the system.

In PayPal, my assistant merely has to pick the type of delivery service (USPS, UPS, FedEx) from a drop-down menu and enter the tracking number. The system automatically sends the confirming e-mail to the customer that the order has shipped, with the date and tracking information. This saves us a huge amount of time.

Having to append a "note" to the customer's receipt and then manually generate an e-mail takes a LOT of time, and is not something I can delegate to a lower-level employee.

From using Amazon.com and most other online ordering services, customers have come to expect receiving these notices from online merchants and complain when they don't receive them.

Thank you.