Notifying Customers of Shipment Tracking Info.

[gmgottlieb]

Is there anywhere within the program to automatically notify customers of shipment tracking information, once their order ships? If not, how do users handle this? Thanks, in advance . . .

[Jim]

There is currently not a built in notification system.
I think most merchants just use the email receipt that they get for the order and forward that to the shopper with the tracking info. Note that you might want to edit the email receipt and delete anything you don't want the shopper to see.

[gmgottlieb]

Thank you for getting back to me so promptly with this information, Jim.

I strongly suggest this be considered for a future enhancement - it takes a LOT of time and effort to send manual e-mails to customers with tracking information and modifying the customer receipt, as you suggest. With PayPal, my warehouse/shipping assistant only needs only to enter the tracking information on the PayPal website and it automatically generates the notification to the customer. It even has a drop-down list of the common shippers, so all he has to do is pick the right one and enter the tracking information - the rest is automated. I would not be able to delegate the more complicated manual process to him, as he is basically a minimum-wage employee.

I will post this on the enhancement request forum, as well.

Best,
Glenn Gottlieb
Amadeus Trading Co., LLC

[BFChris]

Lexiconn's Order Status Module can do this....

http://www.lexiconn.com/ecommerce/shopsite/orderstatus.html