Error when checking out

General ShopSite user discussion

Error when checking out

Postby azrac » Fri Jul 06, 2012 6:58 am

I am in the test mode for the checkout.
After I submit all the info (address, cc info etc) and hit the checkout... I got this on the next screen, instead of Confirm Your Order
I am not including the whole file...

<!-- ClientApp: Error-count incremented (1) -->
Content-type: text/html


<?xml version="1.0" encoding="UTF-8">
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<head>
<title>Portmanteau Thanks You For Your Order</title>
<script type="text/javascript" language="JavaScript">
<!--

function dis_red(name) {
var n1 = 'E_' + name;
id = document.getElementById(n1);
if (id != undefined) {
id.className += ' field_warn';
}
id = document.billing.elements[name];
if(id != undefined) {
id.className += ' field_warn';
}
}

function clear_red(name) {
var n1 = 'E_' + name;
id = document.getElementById(n1);
if (id != undefined) {
id.className = id.className.replace(/(?:^|\s)field_warn(?!\S)/,'');
}
id = document.billing.elements[name];
if(id != undefined) {
id.className = id.className.replace(/(?:^|\s)field_warn(?!\S)/,'');
}
}
var ss_ordernum = "1236";
var ss_ordertotal = "286.25";
var ss_subtotal = "260.00";
// -->
</script>
<style type="text/css">
ul
{
list-style-type:none;
margin:0;
padding:0;
}
li
{
display:inline;
}
</style>
<style type="text/css">
<!--
body {
color: #000000;
background-color: #FFFFFF;
}
body, td, li, a, p, div, th {
font-family: 'Courier New',Courier,monospace; font-size: 12pt;}
/*** Hyperlinks ***/
a:link, a:hover { color: #00015F;}
a:visited { color: #810602;}
azrac
 
Posts: 45
Joined: Wed May 30, 2012 6:50 pm

Re: Error when checking out

Postby Jim » Fri Jul 06, 2012 7:57 am

Do you have the confirmation screen enabled on Commerce setup > Order System > Confirmation?
If you are using a custom shopping cart template have you created the [-- DEFINE Confirmation --] section in it?

This line indicates that there was some type of error during the checkout process.
Code: Select all
<!-- ClientApp: Error-count incremented (1) -->

It doesn't indicate what the error was, but did you see any errors on the screen?

If you are using a custom template does switching to a ShopSite provided template have the same problem?
Jim
Site Admin
 
Posts: 4953
Joined: Fri Aug 04, 2006 1:42 pm
Location: Utah

Re: Error when checking out

Postby azrac » Fri Jul 06, 2012 8:15 am

I haven't seen errors...
I am using a custom template... I have followed the tutorial for shopping cart template, that has 4 parts

Shopping Cart
Shipping and Billing
Confirm Your Order - I don't get to this part... I get that error
Thanks you for Your Order
azrac
 
Posts: 45
Joined: Wed May 30, 2012 6:50 pm


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