Zip Code Snafu

[Switch Hits]

I've been getting upset at my customers who have the wrong zip
code address and come to find out it is more a ShopSite flaw than
our customer's fault.

In the shopping cart, you're asked to insert a zip code. Most
people put in their own billing zip code. So when they check Use
Separate Shipping Address, and then Checkout, the Zip Code goes
directly to the Shipping Address which is not the zip code that
they want....and most can't figure out how to change the zip
because it is imbedded right into the page.

This is an awkward shopping cart form to begin with and this now
complicates it more. I guess the quick fix is to for the
Zip/Postal Code to say "Shipping Address Zip/Postal Code". But
then the zip code won't match the billing address for the credit
card AVS. Is this the mess I think it is or is there a simple
solution?

Anyone have a good answer....I really don't feel like thinking
about it.

Jimmy Hilburger
www.switchhits.com

[Chris]

We noticed the same thing. Of course, there is a spot right next to the
zip code in the shipping address field that reads, "Please Go Back to
Cart to change" or some such (and you can modify this text). However,
if your customers are like ours, they don't read anything that isn't in
30 point type. For now, we've modified the zip code field on the first
page to ask for SHIPPING zip code. Since we don't do online AVS, it
isn't a major problem for us.

Chris

MLCS

mlcswoodworking.com

Switch Hits wrote:

I've been getting upset at my customers who have the wrong zip
code address and come to find out it is more a ShopSite flaw than
our customer's fault.

In the shopping cart, you're asked to insert a zip code. Most
people put in their own billing zip code. So when they check Use
Separate Shipping Address, and then Checkout, the Zip Code goes
directly to the Shipping Address which is not the zip code that
they want....and most can't figure out how to change the zip
because it is imbedded right into the page.

This is an awkward shopping cart form to begin with and this now
complicates it more. I guess the quick fix is to for the
Zip/Postal Code to say "Shipping Address Zip/Postal Code". But
then the zip code won't match the billing address for the credit
card AVS. Is this the mess I think it is or is there a simple
solution?

Anyone have a good answer....I really don't feel like thinking
about it.

Jimmy Hilburger
www.switchhits.com

[loren_d_c]

AVS (assuming you have it available and enabled through your online
payment gateway) is NEVER done on the shipping address, just the billing
address. The billing address zip is NOT tied to what is entered on the
checkout screen if the shopper chooses to use a separate shipping
address, the zip is only used for shipping and/or tax purposes, both of
which are only a function of the shipping address.

-Loren


Chris wrote:

We noticed the same thing. Of course, there is a spot right next to the
zip code in the shipping address field that reads, "Please Go Back to
Cart to change" or some such (and you can modify this text). However,
if your customers are like ours, they don't read anything that isn't in
30 point type. For now, we've modified the zip code field on the first
page to ask for SHIPPING zip code. Since we don't do online AVS, it
isn't a major problem for us.

Chris

MLCS

mlcswoodworking.com

Switch Hits wrote:

I've been getting upset at my customers who have the wrong zip
code address and come to find out it is more a ShopSite flaw than
our customer's fault.

In the shopping cart, you're asked to insert a zip code. Most
people put in their own billing zip code. So when they check Use
Separate Shipping Address, and then Checkout, the Zip Code goes
directly to the Shipping Address which is not the zip code that
they want....and most can't figure out how to change the zip
because it is imbedded right into the page.

This is an awkward shopping cart form to begin with and this now
complicates it more. I guess the quick fix is to for the
Zip/Postal Code to say "Shipping Address Zip/Postal Code". But
then the zip code won't match the billing address for the credit
card AVS. Is this the mess I think it is or is there a simple
solution?

Anyone have a good answer....I really don't feel like thinking
about it.

Jimmy Hilburger
www.switchhits.com

[Gary Kennedy]

In our case if the customer puts in a bad shipping zip, we are charged an
extra $10 by the shipper so it would be a big issue. We view AVS in the
cart but we don't reject on it. This way we do see if the zip code is a
match and use http://www.usps.com to verify the address.

Gary Kennedy
gkennedy1@hvc.rr.com
"Loren" <loren_d_c@yahoo.com> wrote in message
news:3E2CA1D8.BE942A15@yahoo.com...

AVS (assuming you have it available and enabled through your online
payment gateway) is NEVER done on the shipping address, just the billing
address. The billing address zip is NOT tied to what is entered on the
checkout screen if the shopper chooses to use a separate shipping
address, the zip is only used for shipping and/or tax purposes, both of
which are only a function of the shipping address.

-Loren


Chris wrote:

We noticed the same thing. Of course, there is a spot right next to the
zip code in the shipping address field that reads, "Please Go Back to
Cart to change" or some such (and you can modify this text). However,
if your customers are like ours, they don't read anything that isn't in
30 point type. For now, we've modified the zip code field on the first
page to ask for SHIPPING zip code. Since we don't do online AVS, it
isn't a major problem for us.

Chris

MLCS

mlcswoodworking.com

Switch Hits wrote:

I've been getting upset at my customers who have the wrong zip
code address and come to find out it is more a ShopSite flaw than
our customer's fault.

In the shopping cart, you're asked to insert a zip code. Most
people put in their own billing zip code. So when they check Use
Separate Shipping Address, and then Checkout, the Zip Code goes
directly to the Shipping Address which is not the zip code that
they want....and most can't figure out how to change the zip
because it is imbedded right into the page.

This is an awkward shopping cart form to begin with and this now
complicates it more. I guess the quick fix is to for the
Zip/Postal Code to say "Shipping Address Zip/Postal Code". But
then the zip code won't match the billing address for the credit
card AVS. Is this the mess I think it is or is there a simple
solution?

Anyone have a good answer....I really don't feel like thinking
about it.

Jimmy Hilburger
www.switchhits.com