HTML editor at bare minimum on v.11

[webkare]

Our hosting company updated to v11 and now the HTML editor shows only the first half of one line. We have tried to configure it in the utilities HTML editor section, but it won't save any of our changes to the editor. It defaults to BASIC and is sorely lacking in features.

[loren_d_c]

What in the value of the 'Secure Store URL' setting in your ShopSite's Preferences -> Hosting Service menu?

-Loren

[webkare]

I have no idea - where would I find that? (The secure server is https://shopsite.readyhosting.com)

[webkare]

Some HTML icons are showing - about 4 or 5 on just one line. There used to be 3 lines of icons.

[Jim]

View the html source of the page and see where it is looking for the a section like this

Code: Select all

<script type="text/javascript" language="JavaScript">
var editor_url = ''https://yourdomain.com/media/shopsite-images/en-US/html_editor';
var toolbar_url = 'https://yourdomain.com/media/toolbars';
var editor_backoffice_url = 'https://yourdomain.com/media/ss';
var editorConfig = 'ImageBrowserURL=https://yourdomain.com/media//ss/mediam.cgi?editor_mode%3D1&LinkBrowserURL=https://yourdomain.com/media/ss/mediam.cgi?editor_link%3D1&CustomConfigurationsPath=';
</script>

<script type="text/javascript" language="JavaScript"
 src="https://yourdomain.com/media/shopsite-images/en-US/javascript/html_editor/html_editor_script.js">
</script>

<script type="text/javascript" language="JavaScript"
 src="https://yourdomain.com/media/shopsite-images/en-US/javascript/html_editor/html_editor_script_pro.js">
</script>

<script type="text/javascript" language="JavaScript">
var page_text_fields = new Array(5,6,7);
var current_page_text_field = new Array();
</script>

<script type="text/javascript" language="JavaScript"
 src="https://yourdomain.com/media/shopsite-images/en-US/javascript/html_editor/page_text.js">
</script>


What are the urls being specified? Can you see the content of the various scripts if you enter those urls in your browser?

[webkare]

This is what is says:
<script type="text/javascript" language="JavaScript">
var editor_url = 'https://shopsite.readyhosting.com/ss11.0/shopsite-images/en-US/html_editor';
var toolbar_url = 'https://shopsite.readyhosting.com/ss11.0/shopsite-images/media/toolbars';
var editor_backoffice_url = 'https://shopsite.readyhosting.com/ss11.0/ss';
var editorConfig = 'ForcePasteAsPlainText=false&MaxUndoLevels=15&EnterMode=p&ShiftEnterMode=br&FormatSource=true&FormatOutput=false&HtmlEncodeOutput=true&TabSpaces=0&ShowBorders=true&ToolbarStartExpanded=true&ImageBrowserURL=https://shopsite.readyhosting.com/ss11.0/ss/mediam.cgi?editor_mode%3D1&LinkBrowserURL=https://shopsite.readyhosting.com/ss11.0/ss/mediam.cgi?editor_link%3D1&CustomConfigurationsPath=';
</script>

If I try the URL's I get "Access Forbidden"

[Jim]

That is the problem then. The html editor uses those files and if you can't get to the javascript and toolbar files then the editor won't work.

Pass the urls that you have to your host and ask them to make it so that the webserver user can at least read those files. To be able to modify the tool options you would also need to be able to write files in the toolbar location.