Authorize.net error 123

[dada]

Am getting this error with shopsite manager 11

Authorize.net say the error is a personal API ID rather than API id, yet when I chat to them they confirm that the API in place is correct.

Yet when the shopsite connects to Auhorize.net it comes up as invalid

has anyone else had this error and where should I be looking for the answer.

many thanks

[Jim]

Where are you seeing the error? Are you using the Authorize.net SIM method or the Authorize.net AIM method? Each has a separate config section in ShopSite and you should not have both of them enabled at the same time.

If you are seeing the error when checkout out of the shopping cart, are there more details displayed? (you configure Display error details on Commerce Setup > Payment Setup > and then click the Configure button and check the box Display Error Details.)

Also make sure that your Authorize.net account is not set to a test mode on the Authorize.net site.

[dada]

Hi Jim

thanks for the feedback.

not sure which Authorize.net sim or aim to use. Have checked aim for now and the error display and am getting the same result.

on the order review page I am seeing you will be taken to Authorize.net to complete payment

sorry for my stupidity

regards

[Jim]

If you are getting the message that you will be taken to Authorize.net to complete the transaction then you have the Sim method enabled in ShopSite. If your Authorize.net account is not set up for using the SIM method then that might be why you are getting the error.

You need to find out what type of an Authorize.net account you have and use that method because they function differently.

[dada]

Hi Jim

thanks will do

just to confirm that the Aim/Sim setups are in the same location in Shopsite, i.e. under Commerce:payment setup

is there another location that I needs the same info?

thank you for your patients

[Jim]

The Authorize.net AIM and SIM methods are both configured on the Commerce Setup > Payment Setup screen. The SIM method is listed with other payment methods that take the shopper off of the store page to complete the order, such as Google Checkout, PayPal Express Checkout, World Pay. The AIM method is located in the section with other payment gateways that keep the shopper on the store page while filling in payment information, PayPal Website Payment Pro, Braintree, Paymentech etc.

There is no other place in the back office to configure the actual payment methods, although you can configure some of the text used with the methods on Preferences > Store Text . screens.

[dada]

thank you.

will see if it now works and let you know

many thanks

[dada]

Jim

back again

when I have set up SIM and get the same result as before - error123

have tries the AIM with the manual-offline radio button assigned in the credit card processing area

and still get the same result - error123

Authorize.net says our account is set up for either.

on our order page though, it say that the user will be sent to Authorize.net for payment. this is telling me that is is a SIM set up them .... correct.

not sure what I am doing wrong, as neither way works

[Jim]

I checked with our developer over payment gateways to see if he had any ideas. Here is his response.
=========================

This would be a merchant configuration problem.

From the Authorize.NET Response Reason Code Tool ( http://developer.authorize.net/tools/responsereasoncode ):

Response Reason Code: 123
Response Reason Text: This account has not been given the permissions required for this request.

Integration Team Suggestions: This error indicates that a user's personal Login ID is being used to connect a website or billing software to the payment gateway. Personal login IDs may not be used to connect websites to Authorize.Net, for security reasons. For example, if an Account Owner, Account Administrator, Transaction Manager, or Account Analyst login ID is used for website or software implementation, this error will occur.

To resolve this issue, the API Login ID and Transaction Key will need to be generated and added to your software's configuration, so that the website or software may connect to Authorize.Net properly. The API Login ID can be obtained by following these steps:

* Log into the Merchant Interface at https://account.authorize.net/
* Click Settings in the main left side menu
* Click API Login and Transaction Key
* If an API login ID has already been generated, it will be visible here. If an API Login ID needs to be generated, you will want to enter the answer to your Secret Question in order to see the API Login ID.

For more information regarding Login IDs, Passwords, API Login IDs, Transaction Keys, and User Administration, please visit our online video tutorials at http://www.authorize.net/videos/.

Other Suggestions: The transaction request must include the API login ID associated with the payment gateway account.

So go into ShopSite and verify that all of the information that you have entered is correct. Make sure there are no spaces before or after and value that you enter. Then try again to see if you can place a test order.

[dada]

Hi Jim

have done this and spoken to Authorize.net and they confirm that we are using the right API code. We have even generated a new transaction code and are still getting the same result.

Obviously we are missing something along the way but cannot figure out where.

Would there be something in the wizard that we have set up incorrectly?

we really need to sort this out asap, your assistance is great appreciated!

regards

[dada]

Jim if you need access to the account let us know that may be quicker.

regards

[Jim]

See the PM I sent to you.

[dada]

Attention Jim

was wondering if you had any joy with our Shopsite issues.

we really need to get this competed

your assistance is greatly appreciated.

regards

[Jim]

I sent a private email in response to this message. Please post to the forum when you get the issue resolved. Also post what the resolution was in case others run into the same issue.