Simple question about recurring billing

[zackp]

I have a simple question about recurring billing that a client of mine is asking. I think I know the answer but I need to make sure.

If a customer purchases something on a recurring cycle, say once a month, are they sent an invoice/receipt email for each billing cycle?

I assume yes based on what I have read but I haven't found anything that explicitly says that.

[Jim]

ShopSite doesn’t send an email statement to the customer each billing cycle.

Receipts and notices are configured on the Authorize.net side. Logging into Authorize.net, go to Settings -> Email Receipts, and these options are available:

Enable Email Confirmation
[ ]Email transaction receipt to customer (if email address is provided)
[ ]Email customer for each successfully authorized ARB transaction

The 2nd option would need to be enabled. I believe the first one would send an Authorize.net receipt for each order which could be confusing to shoppers. But it could be that both are required in order to have a monthly receipt automatically sent out.

[zackp]

Thanks for the info. Until I can get the client to commit to something this is all a guessing game for me. I appreciate your hep.