by Jim » Tue Jul 26, 2011 8:52 pm
Yes, the FreeBSD ShopSite version 11 was released in late June. Verio would have been notified of the release as notice was sent to ShopSite Partners letting them know of the availability.
Hosts often take their time in installing or upgrading stores to new versions since there is usually little financial incentive to do it. Contact them again and request the upgrade. If the first support person you talk to can't (won't) help, have them transfer you to the next higher tier of support until you get to someone who will help.