Customer from Australia, where they have a 4 digit zip are having problems
entering the order. We set the system to determine sales tax based on zip.
Shopsite is telling customer they are entering an improper zip code.
Any solutions to this problem. We really like to have the sales tax
calculated based on zip. Since it save a lot of back office work when local
customers deliberate forget to include it in their order.
International Customer
6 posts
• Page 1 of 1
Re: International Customer
by loren_d_c » Fri Nov 01, 2002 12:00 pm
What is the zip they are entering?
What is the error message they are getting?
What is the version of ShopSite you are using?
Are you also using the UPS shipping feature?
-Loren
Anime Castle wrote:
What is the error message they are getting?
What is the version of ShopSite you are using?
Are you also using the UPS shipping feature?
-Loren
Anime Castle wrote:
Customer from Australia, where they have a 4 digit zip are having problems
entering the order. We set the system to determine sales tax based on zip.
Shopsite is telling customer they are entering an improper zip code.
Any solutions to this problem. We really like to have the sales tax
calculated based on zip. Since it save a lot of back office work when local
customers deliberate forget to include it in their order.
- loren_d_c
- Posts: 2571
- Joined: Fri Aug 04, 2006 12:02 pm
- Location: Anywhere
Re: International Customer
by Anime Castle » Fri Nov 01, 2002 12:12 pm
What is the zip they are entering?
6066
What is the error message they are getting?
Invalid zip code message on top of the 1st page of the shopping cart when
they hit the Checkout button.
What is the version of ShopSite you are using?
6.1.1
Are you also using the UPS shipping feature?
No, we use the "Simple Shipping by Weight table"
"Loren" <loren_d_c@yahoo.com> wrote in message
news:3DC2C14E.BCDCE70B@yahoo.com...
What is the zip they are entering?
What is the error message they are getting?
What is the version of ShopSite you are using?
Are you also using the UPS shipping feature?
-Loren
Anime Castle wrote:
Customer from Australia, where they have a 4 digit zip are having
problems
entering the order. We set the system to determine sales tax based on
zip.
Shopsite is telling customer they are entering an improper zip code.
Any solutions to this problem. We really like to have the sales tax
calculated based on zip. Since it save a lot of back office work when
local
customers deliberate forget to include it in their order.
- Anime Castle
Re: International Customer
by David H » Wed Nov 06, 2002 12:26 pm
ShopSite is checking for a minimum of 5 digits for the zip/postal code.
This will be changed to 3 or less in version 6.2.
-David H.
"Anime Castle" <info@animecastle.com> wrote in message
news:apugl8$kvk$1@support.shopsite.com...
This will be changed to 3 or less in version 6.2.
-David H.
"Anime Castle" <info@animecastle.com> wrote in message
news:apugl8$kvk$1@support.shopsite.com...
What is the zip they are entering?
6066
What is the error message they are getting?
Invalid zip code message on top of the 1st page of the shopping cart when
they hit the Checkout button.
What is the version of ShopSite you are using?
6.1.1
Are you also using the UPS shipping feature?
No, we use the "Simple Shipping by Weight table"
"Loren" <loren_d_c@yahoo.com> wrote in message
news:3DC2C14E.BCDCE70B@yahoo.com...
What is the zip they are entering?
What is the error message they are getting?
What is the version of ShopSite you are using?
Are you also using the UPS shipping feature?
-Loren
Anime Castle wrote:
Customer from Australia, where they have a 4 digit zip are having
problems
entering the order. We set the system to determine sales tax based on
zip.
Shopsite is telling customer they are entering an improper zip code.
Any solutions to this problem. We really like to have the sales tax
calculated based on zip. Since it save a lot of back office work when
local
customers deliberate forget to include it in their order.
- David H
Re: International Customer
by Larry Bohen » Wed Nov 06, 2002 1:28 pm
We receive orders from Australia & New Zealand (countries with 4-digit
postal codes) and the orders come through OK. We are not using UPS or TAX by
ZIP code.
"David H" <david_hills@yahoo.com> wrote in message
news:aqbmtg$9p1$1@support.shopsite.com...
postal codes) and the orders come through OK. We are not using UPS or TAX by
ZIP code.
"David H" <david_hills@yahoo.com> wrote in message
news:aqbmtg$9p1$1@support.shopsite.com...
ShopSite is checking for a minimum of 5 digits for the zip/postal code.
This will be changed to 3 or less in version 6.2.
-David H.
"Anime Castle" <info@animecastle.com> wrote in message
news:apugl8$kvk$1@support.shopsite.com...
What is the zip they are entering?
6066
What is the error message they are getting?
Invalid zip code message on top of the 1st page of the shopping cart
when
they hit the Checkout button.
What is the version of ShopSite you are using?
6.1.1
Are you also using the UPS shipping feature?
No, we use the "Simple Shipping by Weight table"
"Loren" <loren_d_c@yahoo.com> wrote in message
news:3DC2C14E.BCDCE70B@yahoo.com...
What is the zip they are entering?
What is the error message they are getting?
What is the version of ShopSite you are using?
Are you also using the UPS shipping feature?
-Loren
Anime Castle wrote:
Customer from Australia, where they have a 4 digit zip are having
problems
entering the order. We set the system to determine sales tax based
on
zip.
Shopsite is telling customer they are entering an improper zip code.
Any solutions to this problem. We really like to have the sales tax
calculated based on zip. Since it save a lot of back office work
when
local
customers deliberate forget to include it in their order.
- Larry Bohen
Re: International Customer
by loren_d_c » Wed Nov 06, 2002 1:31 pm
Yes, it will only be a problem for people using one (or both) of those, which is
why I imagine most merchants haven't experienced this problem.
-Loren
Larry Bohen wrote:
why I imagine most merchants haven't experienced this problem.
-Loren
Larry Bohen wrote:
We receive orders from Australia & New Zealand (countries with 4-digit
postal codes) and the orders come through OK. We are not using UPS or TAX by
ZIP code.
"David H" <david_hills@yahoo.com> wrote in message
news:aqbmtg$9p1$1@support.shopsite.com...
ShopSite is checking for a minimum of 5 digits for the zip/postal code.
This will be changed to 3 or less in version 6.2.
-David H.
"Anime Castle" <info@animecastle.com> wrote in message
news:apugl8$kvk$1@support.shopsite.com...
What is the zip they are entering?
6066
What is the error message they are getting?
Invalid zip code message on top of the 1st page of the shopping cart
when
they hit the Checkout button.
What is the version of ShopSite you are using?
6.1.1
Are you also using the UPS shipping feature?
No, we use the "Simple Shipping by Weight table"
"Loren" <loren_d_c@yahoo.com> wrote in message
news:3DC2C14E.BCDCE70B@yahoo.com...
What is the zip they are entering?
What is the error message they are getting?
What is the version of ShopSite you are using?
Are you also using the UPS shipping feature?
-Loren
Anime Castle wrote:
Customer from Australia, where they have a 4 digit zip are having
problems
entering the order. We set the system to determine sales tax based
on
zip.
Shopsite is telling customer they are entering an improper zip code.
Any solutions to this problem. We really like to have the sales tax
calculated based on zip. Since it save a lot of back office work
when
local
customers deliberate forget to include it in their order.
- loren_d_c
- Posts: 2571
- Joined: Fri Aug 04, 2006 12:02 pm
- Location: Anywhere
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