ShopSite Forums

by **jontaco** » Thu May 12, 2011 6:44 pm

Hi,

I have discovered a problem with my shopping cart's Billing/Shipping page. Clicking on the "Review Order" button at the bottom of the page takes me nowhere.

I have followed all the steps:

1. Billing information filled in.
2. Checked the box "Shipping same as billing".
3. Credit card information filled in.
4. Validation code filled in.

Clicking "Review Order" just reloads the current page. This problem appears to only be happening in Firefox 4.

I have triple checked that all the above information is filled out correctly. I have even tried variations, like entering card information with slashes (i.e. -)

I am testing this on Windows 7. Again, this problem does not occur in other browsers like IE8.

And if it helps any, I have checked the source code. Apparently the "Review Order" button is supposed to perform some javascript: onclick="return(CheckIt(162,0));
I have gone as far as to look at the Javascript at the top of the source code, specifically the "checkit" function, and it does not check 162, which is the button in question, although it does check 68, which is tied to the "Return to Cart" button

Can someone help?
Thanks.

by **Jim** » Thu May 12, 2011 9:35 pm

Are you using a ShopSite provided template or one that you created? If one of your own design have you included the Confirmation screen part of the template ? There should be a section called [-- DEFINE Confirmation --] which displays what you are calling the "Review Order" . Also make sure that you have the [-- SC_JavaScript Extras --] and [-- ShopSiteMessages --] tags since they provide the checkit function and display messages when problems occur.

A link to your store so we could see the page would be helpful.

by **jontaco** » Fri May 13, 2011 8:02 pm

Ok Ill check those things. By the way, should the [-- SC_JavaScript extras --] go in the head of the document, or does it matter? Also, is there any way I can make the validation box bigger? My target audience is mostly older ladies who may have a harder time reading the validation numbers.

by **jontaco** » Fri May 13, 2011 9:11 pm

Ok I have found the problem. Now that I have added [-- ShopSiteMessages --] to the templates, error messages are showing up when they should.

However, the error that I keep getting on the Shipping/Billing page is "Please try again to copy the number from the image". I have tried typing the security code many times, but I still receive this same error message.

I have tried in other browsers like IE8 and Safari, and this problem does not happen. It only seems to happen in Firefox.

Thanks again for your help so far.

by **Jim** » Fri May 13, 2011 9:12 pm

I don't believe there is a way to make the validation field bigger.

by **jontaco** » Sat May 14, 2011 1:00 pm

So why does Firefox 4 continue to tell me that the validation code is incorrect on the Billing/Shipping page?

thanks

by **Jim** » Sat May 14, 2011 2:09 pm

As I mentioned earlier.

A link to your store so we could see the page would be helpful.

by **jontaco** » Sat May 14, 2011 5:18 pm

Ok sorry I forgot that. Here it is: http://mulberrystreetgifts.com/store/index.php

by **Jim** » Sat May 14, 2011 6:31 pm

I just place an order (1449) using a bogus credit card number and it went through fine. (please delete it.) I am using Firefox 4.0 and it gave no error on the validation number.

In viewing the source of the billing screen there is a bunch of code that is before the beginning <html> tag that probably will be ignored by the browser.

by **jontaco** » Sun May 15, 2011 7:16 pm

I found the problem with Firefox 4!

It was one of my add-ons, called YSlow 2.1.0. I turned this add-on off, and I was able to order an item through our website. Each time I turned YSlow back on, I would receive the message that the validation code I typed in was incorrect.

Thanks for your help!

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