Customer Could not Process Order

[Larry Bohen]

We use ShopSite SC Pro 6.1.1. I received the following from a customer in
Australia:

"I have tried to order MP3 format audiobooks on line , but I cannot get past
the address page as it keeps asking me to enter a state, but you only have
US states in there and when I try to leave it as "NONE", the page is not
processing.

Fortunately the customer didn't go away and emailed their order. I recall
some posts about a week ago regarding customers leaving the 'none' choice in
the state drop-down box. The recommendation (which I implemented in the
State/Province list) was to insert ';n' after 'none' which would remove
'none' as a choice and show the customer an error message.

Could this be causing the problem our customer (above) experienced?

If yes, what is the fix?

[loren_d_c]

You can have two choices at the top like this:

Select One;n
None (or No State, or Outside U.S., etc)

So the None option will be a valid choice, yet the default will be
Select One which will force people to at least make a selection.

-Loren



Larry Bohen wrote:

We use ShopSite SC Pro 6.1.1. I received the following from a customer in
Australia:

"I have tried to order MP3 format audiobooks on line , but I cannot get past
the address page as it keeps asking me to enter a state, but you only have
US states in there and when I try to leave it as "NONE", the page is not
processing.

Fortunately the customer didn't go away and emailed their order. I recall
some posts about a week ago regarding customers leaving the 'none' choice in
the state drop-down box. The recommendation (which I implemented in the
State/Province list) was to insert ';n' after 'none' which would remove
'none' as a choice and show the customer an error message.

Could this be causing the problem our customer (above) experienced?

If yes, what is the fix?

[Larry Bohen]

Loren; The State/Province list in our back office has "None;n" (without the
quotations) in the first position. I just tried to place an order and
selected Australia as the country. When I clicked on [Submit Order] I get a
message that says "Please select a state or province."

We had a customer call from the UK this morning that tried to place his
order online and experienced the same thing.

Putting ;n after None came up because someone reported that some
USA/Canadian customers left the None in for state/province. We also had
customers who did the same thing.

How can I setup the State/Province list that requires a USA or Canada
customer to enter their state or province and allow international customers
(with no state or province) to place orders.

Thanks

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3DB808D3.E449408C@yahoo.com...

You can have two choices at the top like this:

Select One;n
None (or No State, or Outside U.S., etc)

So the None option will be a valid choice, yet the default will be
Select One which will force people to at least make a selection.

-Loren



Larry Bohen wrote:

We use ShopSite SC Pro 6.1.1. I received the following from a customer
in
Australia:

"I have tried to order MP3 format audiobooks on line , but I cannot get
past
the address page as it keeps asking me to enter a state, but you only
have
US states in there and when I try to leave it as "NONE", the page is not
processing.

Fortunately the customer didn't go away and emailed their order. I
recall
some posts about a week ago regarding customers leaving the 'none'
choice in
the state drop-down box. The recommendation (which I implemented in the
State/Province list) was to insert ';n' after 'none' which would remove
'none' as a choice and show the customer an error message.

Could this be causing the problem our customer (above) experienced?

If yes, what is the fix?

[loren_d_c]

Larry,

What I suggested aloows for just that.

-Loren



Larry Bohen wrote:

Loren; The State/Province list in our back office has "None;n" (without the
quotations) in the first position. I just tried to place an order and
selected Australia as the country. When I clicked on [Submit Order] I get a
message that says "Please select a state or province."

We had a customer call from the UK this morning that tried to place his
order online and experienced the same thing.

Putting ;n after None came up because someone reported that some
USA/Canadian customers left the None in for state/province. We also had
customers who did the same thing.

How can I setup the State/Province list that requires a USA or Canada
customer to enter their state or province and allow international customers
(with no state or province) to place orders.

Thanks

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3DB808D3.E449408C@yahoo.com...
You can have two choices at the top like this:

Select One;n
None (or No State, or Outside U.S., etc)

So the None option will be a valid choice, yet the default will be
Select One which will force people to at least make a selection.

-Loren



Larry Bohen wrote:

We use ShopSite SC Pro 6.1.1. I received the following from a customer
in
Australia:

"I have tried to order MP3 format audiobooks on line , but I cannot get
past
the address page as it keeps asking me to enter a state, but you only
have
US states in there and when I try to leave it as "NONE", the page is not
processing.

Fortunately the customer didn't go away and emailed their order. I
recall
some posts about a week ago regarding customers leaving the 'none'
choice in
the state drop-down box. The recommendation (which I implemented in the
State/Province list) was to insert ';n' after 'none' which would remove
'none' as a choice and show the customer an error message.

Could this be causing the problem our customer (above) experienced?

If yes, what is the fix?

[Larry Bohen]

Here's what our host (www.lexiconn.com) says to do:
Go to "Commerce Setup" -> "State and Country" and put this in the

top of the state/province list dropdown box:

Select One;n

Outside US and Canada;FOREIGN

and then save the changes.

I implemented these changes and was able to complete an order for Australia.

Problem solved! Thanks Lexiconn.

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ap978n$gav$1@support.shopsite.com...

Loren; The State/Province list in our back office has "None;n" (without
the
quotations) in the first position. I just tried to place an order and
selected Australia as the country. When I clicked on [Submit Order] I get
a
message that says "Please select a state or province."

We had a customer call from the UK this morning that tried to place his
order online and experienced the same thing.

Putting ;n after None came up because someone reported that some
USA/Canadian customers left the None in for state/province. We also had
customers who did the same thing.

How can I setup the State/Province list that requires a USA or Canada
customer to enter their state or province and allow international
customers
(with no state or province) to place orders.

Thanks

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3DB808D3.E449408C@yahoo.com...
You can have two choices at the top like this:

Select One;n
None (or No State, or Outside U.S., etc)

So the None option will be a valid choice, yet the default will be
Select One which will force people to at least make a selection.

-Loren



Larry Bohen wrote:

We use ShopSite SC Pro 6.1.1. I received the following from a customer
in
Australia:

"I have tried to order MP3 format audiobooks on line , but I cannot
get
past
the address page as it keeps asking me to enter a state, but you only
have
US states in there and when I try to leave it as "NONE", the page is
not
processing.

Fortunately the customer didn't go away and emailed their order. I
recall
some posts about a week ago regarding customers leaving the 'none'
choice in
the state drop-down box. The recommendation (which I implemented in
the
State/Province list) was to insert ';n' after 'none' which would
remove
'none' as a choice and show the customer an error message.

Could this be causing the problem our customer (above) experienced?

If yes, what is the fix?