First Class Mail - Over 13 oz

[djhht]

Why will Shop Site allow an order to be processed with First Class Mail if it weighs over 13oz?

We sell some small, light items that are bought in different quantities. All is well until a customer orders a large quantity and checks out, and is able to select First Class Mail even though technically the item weighs too much to use First Class Mail.

For instance, we have an item that weighs .15 lbs = 2.4 oz. A customer purchases 10 tests which would weigh 24 ounces. The customer can choose between first class for $2 or Priority for $6. Most customers will choose the less expensive of the 2 which means we have to eat the cost of the difference.

Does anyone else have this issue? Any help or suggestions would be very much appreciated!

Thanks,

Kim

[Jim]

What version of ShopSite are you using? You can find it by clicking on the ShopSite tab in the backoffice navbar and then looking at the footer area between the 2 ShopSite logos. It will look something like ShopSite® Manager 10 r7.4, StoreID: 10store (ShopSite® <product level> <version> Storeid: <login_name>).
Also how do you have the products configured on the Edit Product Info screen in the Shipping and Download Information? Do you have the weight, Shipping Dimensions, package type all specified?