order notification email question

[hooksandhowlers]

Where can you change the email address that the order notification is sent to. I changed email addresses and I need it sent to a new one but i can't find it anywhere. Any ideas?

[hooksandhowlers]

I found it. Under preferences , hosting service.

[back40store]

If I go to preferences/hosting service, I get a message that says "this are has been disabled for security reasons"... I would really like to change the email address where my order notifications sent... any ideas?

[Jim]

If the Preferences > Hosting Services screen is blocked by your host you will need to contact them and have them make the change for you.
Note: in ShopSite 10sp2 and later versions you can also change the merchant email address under Commerce Setup > Order System > E-mail.

[ShopSite Nicole]

Depending on your host, they may have set it up so that you can change that email address on your hosts control panel in the ShopSite section (before you go to "Manage My Store").

-ShopSite Nicole

[mrfred]

I am just setting up my store and am having an issue with notification emails/any notification at all. I checked under preferences >hosting service and my email is correct. I tested it by making a purchase through paypal. The ordering pages worked fine I was guided to paypal, made the payment and "as a customer" received an email from paypal showing my purchase. As a customer I never received an email from "the merchant" nor as the merchant did I receive an order from the customer. Shopsite shows the order history as $o.oo and nothing was recorded.

I first set up with the wizard with the "I want to add product pages to an existing site", then realized that I only need the "anywhere buttons". I went back through the wizard using "I want to add order buttons to my existing site" instead of, "I want to add product pages to an existing site". I then deleted the one page I had set up, created an item with the appropriate values, published, created an "anywhere button", copied the html and pasted onto an item on my website. I republished my website then visited the site as a customer and made the purchase I made reference to in the above paragraph.

I have deleted everything and started over three times and made a purchase each time with the same result. I have since gone back to the more basic shopping cart provided by my host in the drag and drop web builder until I can resolve this issue.

I am not sure if it is relevant, but I Looked under shopsite > my store and it goes to my website? Does anyone know if my host can totally reset my shopsite so I can start over? lol

[ShopSite Nicole]

You do not need to have your hosting provider give you a clean install. If you are using PayPal Standard, and the orders are showing up on PayPal but not in ShopSite, it likely means that the "completed order" signal which PayPal sends to ShopSite did not make it to the store. You will want to have your hosting provider check ports 80 and 443 on your server to make sure they are open (since those are the ports PayPal uses) and make sure that the signal was not stopped by a firewall.

Also, make sure that the email under Commerce Setup > Payment > Configure (for PayPal) is correct.

-ShopSite Nicole