Attempt to order an out of stock item

[ametron]

I am receiving notification of "attempt to order an out of stock item" where the original item does not have an Add to Cart button and a
substitute item is available which does have a Add to Cart button.

I can not duplicate the scenerio where an Add to Cart button appears for any of these items so I dont understand how an "attempt
to order an out of stock item" could be generated.

As an example, received a notification today for item # BN94-01432F.
BN94-01432F is not stocked, but has a substitute available.

TVserviceParts.com
Modern template

Thanks for any help and suggestions.

Douglas

[Jim]

I can't get to TVserviceParts.com is it behind a firewall or not yet in the dns?

[ametron]

As far as I know it is not behind a firewall.
Not sure about dns.
If any help - hosted thru Lexiconn.

Thanks
Douglas

[Jim]

If you host is Lexiconn, give them a call or send and email and they can help you find out what happened. They are a great ShopSite partner with fabulous support.

[ametron]

I will contact Lexiconn.
Yes, I agree Lexiconn has amazed me with their knowledge and service in the past.
Douglas