Horrors using ReadySHipper from Trueship

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Has anyone had any luck using 6.0?

as soon as I installed it - it broke everything and the backup of my database is "corrupt" (the one created by the application) so now im stuck with no help from them (HORRIBLE CUSTOMER SUPPORT!!!) and they are telling me they "cant reproduce the problem" - though I can on Mac windows 7 and windows XP

anyone else having any problems?

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from the error logs
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.StringIndexOutOfBoundsException: String index out of range: -1
at java.lang.String.substring(Unknown Source)
at java.lang.String.substring(Unknown Source)
at com.trueship.plugins.modules.shopsite.ShopSiteOrdersRequest.fetchResponse(ShopSiteOrdersRequest.java:63)

fails every time i try to do anything

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FYI they are blaming shopsite for the error, had me contact my hosting company to upgrade to SP2 and still does not work - still getting "we cant reproduce"

anyone have any good alternatives?

hell i just settle for something that works right now

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So in an attempt to solve this problem, i did some digging...deep digging into the data being returned by my shopsite store, the data is valid xml. So grasping at straws, i set up a demo site at shopsite.com - set up the readyshipper to talk to it, and it worked fine, pointed it my site, it failed - my site is running v10sp2r2 the demo was r1. So now i know that the problem SEEMS to stem from my site and not ready shipper.

SO what is the problem?

I decided to dig into the xml, and didnt find any "errors" (malformed xml, dab data) but i DID find one difference -

from the demo store:

<?xml version="1.0"?>
<ShopSiteOrders>
<Response>
<ResponseCode>2</ResponseCode>
<ResponseDescription>success</ResponseDescription>
</Response>
</ShopSiteOrders>

From my store:
<?xml version="1.0"?>
<ShopSiteOrders>
<Response>
<ResponseCode>1</ResponseCode>
<ResponseDescription>success</ResponseDescription>
</Response>

So there is a difference in the response. code 1 from my store code 2 from demo store. Both read success, but could this difference in response codes be the underlying cause of the problem?

Thoughts?

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Looks like a problem with Verio hosting not readyshipper -

will post updates when i hear back from verio

[Jim]

Here are work around suggestions from Verio

There are two workarounds, one is to log directly into the control panel before accessing any ShopSIte URL’s directly; the other workaround is to find the backup copy of the pre-dist original .htaccess file which the system makes automatically (should be in the ss directory) and restore it. Either method should work, though the second makes life simpler for the customer.

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FYI this is NOT a readyshipper problem so if anyone has the ability to delete this post - by all measn do - or change the thread title to "verio changed something"