A really stupid question

[mjbrunelle]

I hate to ask this but for the life of me I can not find were to correct the image link for the UPS logo which appears on a confirmation page.

Please help,

MarkB

[Jim]

What is wrong with the link?

I think that the image code is output by the code if UPS is enabled so it is not editable by the merchant. That was a requirement from UPS if UPS shipping methods are enabled/selected.

[mjbrunelle]

Code output from [-- ConfirmationFooter --]

<td class="ship_img">
<a href="http://shopsite.com/cgi-bin/redirect.cgi?key=ups" target=_blank>
<img src="https:///en-US/logo/ups_logo.gif" border=0 alt="UPS&#174;">
</a>
</td>

Image is not found

[Jim]

It is working fine for me in a test store. What template are you using?

What are the paths for the "ShopSite Images URL:" and
"ShopSite Images secure URL:" under Preferences > Hosting Services

The code you posted <img src="https:///en-US/logo/ups_logo.gif" border=0 alt="UPS&#174;">
should have the ShopSite Images secure URL where the ***** is
<img src="https://*****/en-US/logo/ups_logo.gif" border=0 alt="UPS&#174;">
So if it isn't configured or the path doesn't exist you would get the problem you see.

[mjbrunelle]

You are correct, there was no specification set up when the service provider installed ShopSite. Do you know the folder name where these images are stored?

[mjbrunelle]

Thanks Jim,

I got it worked out. Have a great weekend.

MarkB

[Jim]

That can vary with the install location. You will probably need to contact your host to see what the secure url would be for your store. Note that the backoffice Navigation images come from the same location. So if you view the source of the main backoffice screen and look at the path for the style sheet, javascript etc it should be the same as that. The secure url would be used for these images on any backoffice screen that is secure such as Orders.